Synthesia

Editor

• Owning Synthesia's presence across LinkedIn, X, Instagram, TikTok, and YouTube, day to day and long term
• Shaping the social voice and narrative around AI, creativity, and the future of work
• Building a content calendar that has rhythm without losing soul
• Engaging with our community in a way that’s fun, thoughtful and real
• Tracking what works, spotting trends, and knowing when the numbers are telling the story and when they're not

Culture Editor

Video Editor

• Create social first videos for LinkedIn, TikTok, Instagram, YouTube Shorts, and beyond.
• Shape how Synthesia shows up on social, from skits, product drops, and launch teasers to everyday social media campaigns.

Social Video Producer

Support Engineer

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
• Reproduce reported issues in internal environments to support investigations
• Follow up with customers to ensure issues are resolved to satisfaction
• Maintain clear, professional communication with customers throughout the support process
• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

Technical Support Associate

Product Designer

• Lead large, complex, or ambiguous design initiatives across teams and surfaces - owning direction, success criteria, and long-term UX vision, not just execution.
• Reframe problems, anticipate downstream risks, and bring clarity to spaces where product direction is still forming.
• Operate as a strategic partner to Product and Engineering leads: helping define the right problems to solve, shaping long-term product bets, and bringing fresh insight to prioritisation decisions.
• Prototype and test interaction models quickly, knowing when to go high-fidelity and when a rough concept moves things faster.
• Drive alignment across teams and stakeholders beyond your immediate group - communicating complex ideas with confidence, clarity, and empathy, and helping leadership make sense of ambiguity.
• Raise the craft bar across the design team: setting new standards in at least one design discipline and actively elevating the work of those around you.
• Mentor and coach Senior Designers, contribute to evolving design team culture, and get involved in hiring and planning.
• Help expand the design team's influence and reputation - inside the org, across the company, and ideally beyond it.

Product Designer – Principal Level

• Own major AI-native bets end-to-end, from problem framing to shipped outcomes and iteration.
• Set a design vision for either Skills or Dubbing & Localisation surfaces, and influence adjacent product areas to stay coherent.
• Partner closely with Product and Engineering to define what "great" looks like (principles, quality bar, success metrics) and then drive toward it.
• Prototype and test interaction models quickly - including novel agentic and conversational patterns - and know when high-fidelity matters.
• Raise the bar on craft: interaction design, UI quality, systems thinking, and consistency across AI-native experiences.

Product Designer, AI-Native Products – Senior/Staff-Level

Customer Success Manager

• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.
• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
• Ensure ROI and value is communicated and understood by the customer
• Proactively monitor customer health, including potential risks to renewals and expansion opportunities
• Own commercial conversations and all aspects of the renewal process
• Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

Culture Editor

Social Video Producer

Technical Support Associate

Product Designer – Principal Level

Product Designer, AI-Native Products – Senior/Staff-Level

Enterprise Customer Success Manager