Synthesia

Product Marketing

• Work closely with leaders across assigned GTM business lines, contributing to the organization’s strategy, direction, and design.
• Deep understanding of the business and their needs, in order to influence the People agenda and drive fit-for-purpose initiatives that drive results.
• Use data-driven insights to advise leadership on workforce trends, engagement, talent gaps, and organizational health.
• Guide leaders through change management, helping to shape organizational structure, culture, and processes.
• Oversee and manage complex ER cases within the GTM org.
• Act as a coach and thought partner to GTM leaders, helping them build high-performing, resilient teams.
• Collaborate on talent reviews, succession planning, and career development strategies to grow internal capability.
• Drive action planning and initiatives aimed at improving employee engagement, satisfaction, and retention.
• Collaborate with the finance team and business leaders to anticipate future workforce needs.
• Work with the wider People team and Cross-functional teams to ensure a seamless employee experience.
• Lead and drive cross-functional People Team priority projects throughout the year, ensuring alignment with business goals and timely execution

Senior People Partner – GTM

Solutions Engineer

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

Solutions Consultant

Customer Success Manager

• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows
• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
• Ensure ROI and value is communicated and understood by the customer
• Proactively monitor customer health, including potential risks to renewals and expansion opportunities
• Own commercial conversations and all aspects of the renewal process
• Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

Strategic Customer Success Manager

General Counsel

• Work closely with our Sales, Marketing, Finance, Business Operations, and Go-To-Market organizations.
• Draft, review, and negotiate a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors.
• Advise on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-market strategy.
• Provide input on processes, policies, and playbooks to help scale the organization and make our team more effective and efficient.
• Provide effective advice by staying up-to-date on relevant industry, commercial, open source, IP, privacy, employment, and other laws, regulations, and developments.
• Develop the company’s knowledge in areas of special interest, including intellectual property, data protection, financial services, healthcare, and other regulatory matters.
• Operate independently and provide practical, decisive guidance to our business teams that balances business objectives with legal risk, considering company policies and practices negotiation positions.

Senior Commercial Counsel

• Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers
• Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
• Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments
• Achieve customer goals and address concerns in short-term interactions
• Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups
• Contribute to the creation of scaled CS playbooks and email sequences to drive user activation
• Follow the scaled CS practices and strategy for each customer based on data analysis and the customer's needs
• Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours
• Use data to identify risk or opportunity and segment a large book of business
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
• Represent the voice of the customer and influence the product development roadmap
• Work closely with Finance and Legal teams to ensure all contracts are accurate

Support Engineer

• Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
• Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
• Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
• Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
• Reproduce reported issues in internal environments to support investigations
• Follow up with customers to ensure issues are resolved to satisfaction
• Maintain clear, professional communication with customers throughout the support process
• Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

Technical Support Associate

• Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long-term scalability.
• Design architectures that map Synthesia’s capabilities to high-value customer use cases.
• Partner with Sales on solution scoping, proposals, API demos, and deal strategy.
• Build proofs of concept to demonstrate the art of the possible and accelerate customer buy-in.
• Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.
• Act as a trusted advisor to technical and business stakeholders — including VP- and C-level audiences.
• Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.
• Contribute to platform thinking — helping shape how we scale Synthesia from product → ecosystem.

Solutions Architect

Account Executive

• Driving Annual Recurring Revenue (ARR) through landing and expanding our highest-value customers.
• Ensuring a robust pipeline of sales opportunities for your target accounts through direct and teamed prospecting.
• Be accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account plans.
• You will develop subject matter expertise in how strategic organizations can revolutionize their business communications and material through video.
• Collaborate closely with Customer Success team on account adoption, retention and expansion.

Strategic Account Executive

Events

• Own the event narrative strategy end-to-end
• Act as the single owner for product marketing content across all Synthesia events — setting the strategy for audience targeting, core messages, value propositions, and proof points that drive demand.
• Translate product strategy into market-facing stories
• Create high-impact event content
• Build reusable messaging frameworks and content library
• Enable and coach our speaker bench
• Collaborate to execute at a high bar
• Protect and evolve the Synthesia voice

Senior Product Marketing Manager, Content & Events

Content Writer

• Point of contact and final approver for all product positioning copywriting.
• Develop a glossary with terminology, messaging frameworks, and positioning statements for all products and features.
• Create and own writing formulas for product and feature launches across all channels.
• Responsible for information architecture and storytelling on all landing pages, one-pagers, and sales collateral.
• Audit, edit, and rewrite existing web pages in the new brand voice.
• Collaborate with: Product, Sales, and Marketing.

Senior Writer, Product Marketing

• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.
• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
• Ensure ROI and value is communicated and understood by the customer
• Proactively monitor customer health, including potential risks to renewals and expansion opportunities
• Own commercial conversations and all aspects of the renewal process
• Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues

Enterprise Customer Success Manager

Sales

• Grow and lead a US based Global Strategic Accounts team driving Annual Recurring Revenue (ARR)
• Ensure a robust pipeline of sales opportunities from the US Global Accounts team
• Proactively recruit elite talent and build candidate pipelines
• Implement a comprehensive account strategy to nurture relationships with key accounts
• Drive a Pipeline-Generation culture within the team
• Collaborate with Marketing and Customer Success leaders for alignment

Regional Director of Sales

Proposal Manager

• Partner closely with Strategic and Enterprise Account Executives to deliver high-quality proposals, RFPs, RFIs, and supporting sales documentation.
• Own and coordinate the full end-to-end RFP and RFI process, gathering inputs from cross-functional stakeholders and ensuring timely, accurate, and compelling submissions.
• Handle security questionnaires and due diligence requests from enterprise and top-tier customers.
• Manage legal redlines, escalations, and approvals in collaboration with internal and external Legal teams.
• Maintain a highly organised pipeline of deals from negotiation through to close.
• Input orders, validate accuracy against customer requirements, and ensure all relevant information is passed to downstream teams.
• Assist directly with customer queries related to contracting, procurement, and commercial processes.
• Build strong working relationships with Finance, Legal, RevOps, Infosec, Services, and Sales to support deal execution.
• Liaise with suppliers and third-party partners as needed to support commercial and RFP/RFI requirements.
• Attend internal sales meetings and stay up to date on changes to product, pricing, and internal processes.
• Use Salesforce and other internal systems to create and manage quotes, proposals, contracts, and RFP/RFI documentation.
• Identify, propose, and contribute to process improvement initiatives, particularly across RFP/RFI workflows and knowledge management.
• Adapt as the Sales Operations function evolves, embracing tools and technology to drive efficiency and scalability.

Graphics Designer

• Support the design and delivery of video templates and video content for our customers
• Translate customer brand guidelines into visually engaging templates
• Collaborate closely with customer success managers and design peers
• Apply feedback and iterate quickly
• Stay curious about design trends in motion, branding, and typography
• Contribute ideas for improving design processes and outputs

Senior People Partner – GTM

Solutions Consultant

Strategic Customer Success Manager

Senior Commercial Counsel

Customer Success Manager

Technical Support Associate

Solutions Architect

Strategic Account Executive

Strategic Customer Success Manager

Senior Product Marketing Manager, Content & Events

Senior Writer, Product Marketing

Enterprise Customer Success Manager

Regional Director of Sales

Proposal Manager

Junior Digital Designer