Synthesia

Renewals Manager

Synthesia

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Drive future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
  • Partner with Product, Customer Enablement, and RevOps to design, test, and implement scalable digital engagement and adoption solutions
  • Create a cohesive renewal experience for customers
  • Engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
  • Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and expand customer contracts
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks
  • Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
  • Negotiate and execute renewal contracts
  • Prepare proposals, including renewal rate calculations, verify contracts, and review terms and conditions
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Requirements

  • 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
  • Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
  • Solid understanding of Enterprise SaaS applications
  • Consistent track record of achieving personal and team goals
  • History of thriving in a rapidly-changing environment
  • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
Benefits
  • A competitive salary + stock options in our fast-growing Series E start-up.
  • Paid parental leave
  • 25 days of annual leave + public holidays + paid sick leave
  • 100% Medical, Dental & Vision
  • 401k Plan
  • A generous referral scheme
  • Fun culture with regular socials
  • A brand new computer + monitor
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract negotiationrenewal process managementproposal preparationrenewal rate calculationaccount managementcustomer engagementupsellcross-sellforecastingSaaS applications
Soft Skills
communicationstrategic thinkingcollaborationproblem-solvingadaptabilitygoal-orientedcustomer-focusedleadershiprelationship buildingnegotiation