SYNLAB Nigeria

IT Service Partner – Field Service, Specialist

SYNLAB Nigeria

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Installation and commissioning of SYNconnect and ixServ systems and related peripherals such as label and paper printers.
  • Ensuring smooth support during the early-life phase following deployments.
  • Conducting training for order-entry systems to ensure efficient use.
  • Managing and commissioning external service providers for specific tasks.
  • Maintenance and support of installed software and hardware equipment in medical practices, including network infrastructure and device interfaces.
  • Technical support and service for order-entry systems (SYNconnect, ixServ, CGM Channel, AOP, QualitySoft and WebOrder).
  • Handling RQM tickets on a nationwide level, including coordination and communication with end-customer support and monitoring long-running tickets.
  • Supporting AIS interfaces and order-entry systems at 1st- and 2nd-level support.
  • Advising and training colleagues in the use of AIS systems and order-entry systems.
  • Documenting configurations and instructions in the knowledge base.

Requirements

  • Completed training as an IT specialist or equivalent professional experience with advanced IT and medical knowledge.
  • Advanced knowledge of network infrastructures and IT hardware systems.
  • Familiarity with Microsoft 365 environments.
  • Deep understanding of AIS systems and basic knowledge of LIS systems.
  • Basic understanding of billing types in order-entry systems.
  • Strong customer orientation (internal and external), a results-oriented and self-reflective working style.
  • Experience participating in and implementing projects.
  • Strong team skills and the ability to effectively support collaboration.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
installationcommissioningtechnical supportnetwork infrastructureAIS systemsorder-entry systemsSYNconnectixServLIS systemsbilling types
Soft Skills
customer orientationresults-orientedself-reflectiveteam skillscollaborationtrainingcommunication
Certifications
IT specialist training