Synergy Beam Solutions

Engineer

• Lead the design and maintenance of mission-critical, real-time voice systems
• Ensure unparalleled reliability, scalability, and security while enhancing voice quality and observability across our global cloud infrastructure
• Design, develop, and maintain high-performance SIP and RTP-based VoIP systems, serving as the subject matter expert on core VoIP protocols
• Utilize expert-level skills to diagnose and resolve complex routing, codec, and signaling issues using packet captures (Wireshark), logs, and SIP traces
• Proactively optimize network performance across critical protocols (SIP, RTP, TCP/IP, DNS, NAT, and firewall rules)
• Integrate, support, and ensure seamless interoperability between PBX systems, SBCs, and modern cloud VoIP environments
• Define, monitor, and aggressively improve call quality metrics (MOS, jitter, latency) through proactive performance tuning
• Lead the technical architecture and deployment of advanced voice applications, including real-time transcription, AMD/VMD (Answering Machine Detection), and next-generation AI-driven voice features
• Act as the final point of technical escalation for intricate VoIP incidents, effectively coordinating with internal teams and external vendors

Senior VoIP Engineer