Customer Support Tier 1

Synergy Beam Solutions

Tier 1 Customer Support Engineer supporting clients across LATAM for Synergy Beam Solutions. Responsible for troubleshooting issues, maintaining documentation, and ensuring customer satisfaction.

Posted 6/16/2026full-timeRemote • 💃 Anywhere in Latin AmericaJunior💰 $500 - $1,200 per monthWebsite

Tech Stack

Tools & technologies

GrafanaKubernetesPrometheusSQLSwiftVoIP

About the role

Key responsibilities & impact

Serve as the primary point of contact (L1) for our business and communication application users
Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system
Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability
Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency
Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution

Requirements

What you’ll need

At least 1 year in a dedicated Technical Support, Helpdesk, or IT role
Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools
Exceptional customer communication skills (written and verbal)
Professional working proficiency in English (B2/Upper-Intermediate or higher)
Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base
Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack (Great to Have)
Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems (Great to Have)
Experience with Kubernetes or general containerized environments (Great to Have)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Synergy Beam Solutions Website LinkedIn All Job Openings 11 - 50 employees Founded 2017 🤝 B2B 🔒 Cybersecurity 📡 Telecommunications B2B
Cybersecurity
Telecommunications Synergy Beam Solutions is an IT services and solutions firm that designs, implements, integrates, and maintains business information systems for SMBs and enterprises. The company provides IP telephony and call center platforms, data center consulting, cloud architecture and migration, business continuity planning, and cybersecurity consulting, offering custom-tailored, long-term B2B engagements. Customer Support Tier 1 🔥 20 minutes ago 💃 Latin America – Remote 💵 $500 - $1.2k / month ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact (L1) for our business and communication application users
Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system
Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability
Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency
Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution 🎯 Requirements
At least 1 year in a dedicated Technical Support, Helpdesk, or IT role
Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools
Exceptional customer communication skills (written and verbal)
Professional working proficiency in English (B2/Upper-Intermediate or higher)
Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base
Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack (Great to Have)
Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems (Great to Have)
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingapplication workflowsbusiness logicGoogle Chrome Developer Toolsmonitoring toolslogging toolsPrometheusGrafanaKibanaKubernetes

Soft Skills

customer communicationwritten communicationverbal communicationreliabilityorganizationdetail-orientedflexibility