Syneos Health

QA Engineer

• Design and build automated test scripts for web, API, backend, and functional scenarios
• Develop scalable automation suites aligned to sprint and release cycles
• Contribute to reusable automation libraries, utilities, and test data components
• Ensure automation scripts meet coding standards and trace back to clear requirements
• Support CI/CD integration for automated testing execution
• Configure automation execution pipelines and generate automated reports
• Use automation results to proactively identify defects and quality trends
• Work closely with product owners, dev teams, and QA analysts to define test coverage
• Perform requirement analysis to identify automation scope early (shift-left approach)
• Participate in sprint ceremonies and represent automation within the delivery team
• Provide estimation and effort planning for automation tasks
• Maintain script versioning, execution logs, and documentation
• Support traceability, risk-based testing, and validation evidence where applicable

Senior QA Tester – Playwright, TypeScript

Clinical Research

• Accountable for the strategic planning & management and performance of clinical trials
• Responsible for site management oversight, clinical monitoring and central monitoring deliverables
• Collaborates with functional leaders to coordinate delivery handoffs
• Oversees training regarding protocol specifics, SOPs, clinical plans and guidelines
• Reviews the content and quality of site and central monitoring documentation when appropriate

Local Clinical Trial Manager – Single Sponsor

Clinical Operations

• Responsible for performing activities in compliance with applicable Corporate and Clinical Operations Policies, Standard Operating Procedures and Work Instructions
• Assists finance department in financial tracking and administration
• Creates parts of local contracts independently
• Maintains, updates, and inputs clinical tracking information into databases
• Manages shared mailbox, processes site requests and routes correspondence appropriately
• Assists with coordination of team meetings, attends meetings and prepares accurate meeting minutes and action items
• May handle receipt, tracking and disposition of Case Report Forms and Queries
• Maintains overall awareness in the field of clinical research by completing all necessary and assigned training

Clinical Operations Specialist – Contracts & Payments

• design, develop, and maintain automation solutions across multiple applications and platforms
• increase automation coverage, improve release quality, reduce testing cycle times
• ensure a scalable and reliable automation approach across the organization
• support CI/CD integration for automated testing execution
• configure automation execution pipelines and generate automated reports
• use automation results to proactively identify defects and quality trends
• work closely with product owners, dev teams, and QA analysts to define test coverage
• perform requirement analysis to identify automation scope early (shift-left approach)

Analyst

• Oversee the management of our telecommunications expenses
• Optimize our telecom expenses and identify cost-saving opportunities
• Ensure compliance with company policies and industry regulations
• Manage voice and data migrations focusing on telco products such as POTS, DSL, PRI, T1, MPLS and other legacy services
• Partner with TEM Vendor for inventory management, audit reviews, and reporting
• Evaluate vendor performance, conduct vendor risk assessments and scheduled vendor reviews
• Manage all related vendor contracts and facilitate contract negotiation
• Interact with vendors and maintain strong relationships
• Manage excel trackers for invoices and MACDs
• Partner with Facilities team to reconcile services to inventory of locations
• Analyze invoices against contracts and their associated inventories
• Work with Accounts Payable (AP) to resolve invoice and credit issues

Tech Vendor Relations Analyst II

Human Resources

• Administer HR processes including but not limited to onboarding, offboarding, employee records, benefits, and compensation.
• Respond to employee and manager inquiries regarding HR policies, systems, and procedures; escalate complex issues appropriately.
• Monitor HR systems for data accuracy and troubleshoot discrepancies.
• Conduct root cause analysis and recommend corrective actions for operational issues.
• Support compliance with GDPR, SOX, and local employment regulations.
• Support international HR operations such as employment eligibility, visa/immigration processes, international transfers, and relocation assignments in partnership with Global Mobility teams.
• Assist in updating SOPs and process documentation.
• Collaborate with HR Centers of Excellence and HRBPs to support program execution.
• Analyze HR processes and systems, providing recommendations and corrective action plans to improve efficiency, compliance, and employee experience.
• Participate in People Operations projects and contribute to continuous improvement initiatives.
• Provide guidance and support to junior People Operations team members.

HR Advisor I

• Responsible for site management oversight, clinical monitoring and central monitoring deliverables with a focus on patient safety, protocol/GCP/regulatory compliance and data integrity
• Oversees site interactions post activation through site closeout
• This may include patient recruitment, investigator payments or other related activities
• May be responsible for identification of critical data and process, protocol execution risks and risk mitigations related to completion of the Risk Assessment and Categorization Tool (RACT)
• Reviews the study scope of work, budget and protocol content and ensures the clinical project team (CRAs/CeMs) is aware of the contractual obligations and parameters
• Uses prior clinical experience, operational data, metrics and reports to identify risks to clinical trial management deliverables
• Escalates to the project manager any risks to clinical trial management deliverables (timeline, quality and budget) and any activities and requests which are out of contracted scope
• Employs strategic thinking and problem-solving skills to propose and implement risk mitigations
• Participates and presents in key meetings such as Kick Off Meeting
• Serves as an escalation point for communications with investigator site staff and may be required to interact on the phone or in person with principal investigators or other site staff members
• This may include accompanying CRA team members to sites for observation or conflict resolution
• Collaborates with other functional leaders such as Study Start Up, Patient Recruitment and Data Management to coordinate delivery handoffs and meet expected study milestones such as site activation targets, enrollment targets and database lock timelines
• Reviews and provides feedback on other functional plans (e.g. Data Management Plan, Communication Plan) as they relate to the clinical trial management activities
• Responsible for development and ongoing maintenance of clinical study tools and templates, including the Clinical Monitoring Plan
• Ensures CTMS, dashboards and other systems are set up and available for use by the clinical team, including overseeing user acceptance testing (UAT) as needed
• Ensures access and audit trail reviews are conducted as required
• Coordinates initial and ongoing training to the study team regarding protocol specificities, Case Report Form (CRF) completion, dashboards, Sponsor Standard Operating Procedures (SOPs), clinical plans and guidelines, data plans and timelines for the study
• Oversees resourcing allocations for CRAs and Central Monitors, site assignments and study team members' conduct, and identifies risks to delivery or quality
• Ensures quality of the clinical monitoring, central monitoring and site management deliverables within a project and maintain proper visibility of its progress by the use of approved systems and / or tracking tools
• Reviews the project oversight dashboards and other clinical trial systems (e.g. Clinical Trial Management System (CTMS), Electronic Data Capture (EDC), eDiary, Electronic Patient Reported Outcomes (ePROs), Trial Master File (TMF), IVRS/IWRS, Central Monitoring dashboards), to oversee site and patient activities, study team conduct and to ensure the data has been updated to reflect timely execution of all operational aspects (required visits/calls, duration, and frequency) according to plan
• Understands the monitoring strategy required for the study and, where required, participates in the development of the study risk assessment plan
• Is accountable for their assigned clinical team members' understanding, ongoing compliance and delivery according to the stated monitoring strategy, CMP/SMP, and risk plans
• Reviews the content and quality of site and central monitoring documentation (site monitoring calls, site visit reports, site letters, central monitoring reports and pertinent correspondence), to ensure they represent site management activities and conduct and that they appropriately convey any risks to protocol/GCP compliance, trial conduct, patient safety or data integrity
• Document requested revisions and approvals in CTMS
• Ensures these deliverables are provided according to company and/or sponsor specifications, including delivery deadlines
• Interacts with the client and other functional departments related to clinical monitoring, central monitoring and site management activities and deliverables
• Provides status updates on the clinical deliverables and risks to clients, project management and leadership as per departmental or study agreements
• Provides solutions for obstacles in protocol execution and site management
• Demonstrates understanding of other functions' roles in achieving compliance and delivery according to protocol, SOPs, ICH GCP and country regulations
• This may include data management, study start up, patient recruitment, medical monitoring, pharmacovigilance and Quality Assurance (QA)
• Supports Inspection Readiness for clinical trial management scope
• Oversees CRAs and Central Monitors assigned to the study and routinely assesses study-specific process and training compliance, CMP compliance, and identifies emerging risks
• Develop and support execution of corrective action plans at site and study level
• Supports and completes activities to achieve data cut and lock deadlines
• Provides feedback to line managers on staff performance including strengths as well as areas for development
• May be assigned to larger, more complex trials or may coordinate clinical activities for a team of CTMs across a portfolio of projects
• May coach and mentor CTMs regarding functional clinical delivery, evaluation of project risks, and action implementation

Global Clinical Trial Manager II, Senior

Medical writer

• Support accurate and compliant document filing within Veeva RIM
• Perform eTMF filing activities while adhering to GxP guidelines
• Manage document handling activities within Veeva
• Ensure documents meet quality and integrity standards
• Categorize documents systematically for retrieval

Medical Writer I – Project Specialist

Research Analyst

• Performs site qualification, site initiation, interim monitoring, site management and close-out visits ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiology Practice (GPP) and protocol compliance
• Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and develops action plans
• Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes
• Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient as required/appropriate
• Demonstrates diligence in protecting the confidentiality of each subject/patient
• Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues
• Assesses site processes
• Conducts Source Document Review of appropriate site source documents and medical records
• Verifies required clinical data entered in the case report form (CRF) is accurate and complete via review of site source documents and medical records
• Applies query resolution techniques remotely and on site, and provides guidance to site staff as necessary, driving query resolution to closure within agreed timelines
• Utilizes available hardware and software to support the effective conduct of the clinical study data review and capture
• Verifies site compliance with electronic data capture requirements
• Supports subject/patient recruitment, retention and awareness strategies
• Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs and Clinical Monitoring Plan/Site Management Plan
• Understands project scope, budgets, and timelines for own and others’ activities in the clinical team; manages site-level activities / communication to ensure project objectives, deliverables and timelines are met

Senior Clinical Research Associate – Sponsor Dedicated – Cardiovascular

Strategy

• Lead the strategic planning efforts across the organization
• Identify and drive key initiatives that support long-term growth
• Assess market trends, competitive positioning, and internal performance to develop and execute business strategies
• Contribute to inorganic growth opportunities including partnerships, acquisitions, and strategic alliances
• Collaborate with global corporate communications and marketing to communicate the Syneos Health strategy to our stakeholders
• Develop and lead the company's multi-year corporate strategy framework
• Conduct deep analyses of industry trends, competitive landscape, and emerging market opportunities
• Identify and prioritize organic and inorganic growth opportunities
• Support the evaluation, diligence, and integration planning of potential M&A opportunities
• Prepare strategic presentations and materials for executive leadership and the Board of Directors
• Partner with key leaders across multiple functions to align execution with strategic objectives
• Drive transformational programs that enhance scalability, efficiency, and differentiation in clinical research services

Global Head of Corporate Strategy

• Performs site qualification, site initiation, interim monitoring, site management activities and close-out visits (performed on-site or remotely) ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiology Practice (GPP) and protocol compliance.
• Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and develops action plans.
• Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes.
• Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate.
• Demonstrates diligence in protecting the confidentiality of each subject/patient.
• Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.
• Per the Clinical Monitoring/Site Management Plan (CMP/SMP): Assesses site processes.
• Conducts Source Document Review of appropriate site source documents and medical records.
• Verifies required clinical data entered in the case report form (CRF) is accurate and complete.
• Applies query resolution techniques remotely and on site, and provides guidance to site staff as necessary, driving query resolution to closure within agreed timelines.
• Utilizes available hardware and software to support the effective conduct of the clinical study data review and capture.
• Verifies site compliance with electronic data capture requirements.
• May perform investigational product (IP) inventory, reconciliation and reviews storage and security.
• Verifies the IP has been dispensed and administered to subjects/patients according to the protocol.
• Verifies issues or risks associated with blinded or randomized information related to IP.
• Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned.
• Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness.
• Reconciles contents of the ISF with the Trial Master File (TMF).
• Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations.
• Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs and Clinical Monitoring Plan/Site Management Plan.
• Supports subject/patient recruitment, retention and awareness strategies.
• Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution.
• For assigned activities, understands project scope, budgets, and timelines; manages site-level activities / communication to ensure project objectives, deliverables and timelines are met.
• Must be able to quickly adapt to changing priorities to achieve goals / targets.
• May act as primary liaison with study site personnel, or in collaboration with Central Monitoring Associate.
• Ensures all assigned sites and project-specific site team members are trained and compliant with applicable requirements
• Prepares for and attends Investigator Meetings and/or sponsor face to face meetings.
• Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements.
• Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions.
• Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes; completes assigned training as required.
• For Real World Late Phase, the CRA II will use the business card title of Site Management Associate II.

Experienced Clinical Research Associate – Full-Service

Data Scientist

• Own the end-to-end technology reporting and analytics capability, with full accountability for creating, governing, and delivering executive- and Board-level reporting
• Develop and interpret information that supports executive decision-making, policy formulation, growth projections, and portfolio oversight
• Own the end-to-end reporting and analytics lifecycle, including data sourcing, pipelines, models, dashboards, and access controls
• Analyze data from multiple sources to produce a comprehensive view of business, financial, and operational performance on weekly/monthly/quarterly cadences
• Design, create, and deliver executive-ready reports, dashboards, and presentations
• Develop recommendations and prepare written and oral presentations that synthesize insights into decisions
• Evaluate investment performance and ROI, track progress against strategic objectives and forecasts
• Implement and maintain data, governance, hygiene and quality processes
• Develop performance measurement framework and analytical tools to improve operational efficiency
• Coordinate revenue and budgeting processes; establish and maintain high standards for data quality, efficiency, and consistency
• Collaborate with business partners and cross-functional teams to define reporting standards, best practices and scalable standard operating procedures

Technology Portfolio Reporting & Analytics Lead

Recruitment

• Creates strategic recommendations and mitigation strategies to improve poor performing program campaigns, collaborating with the Accelerate Clinical Enrollment (ACE) team, Internal/External Account Directors, and other cross-functional partners
• Is an expert in regional patient recruitment and retention strategies and has in-depth knowledge of global recruitment and retention strategies
• Identifies new and innovative strategies and solutions through individual or team research and follow up with vendor management to verify their benefit and services are not already covered by existing partnerships
• Provides guidance to other team members on regional approaches to recruitment and retention for development of recruitment strategies and mitigation plans
• Serves as a mentor and/or provides project management oversight to team members, in particular those supporting strategic Sponsor studies and ensuring feedback loop to Line Manager
• Has a deep understanding of their own country’s healthcare landscape
• Oversees the development, preparation, approval and distribution of integrated tactics relating to R&R Ops from sponsor contracting through to closure of R&R activities
• Is a gatekeeper for quality control, accountable for the quality of work completed on studies which they oversee
• Responsible for measuring effectiveness and ROI of integrated tools/strategies used on strategic Sponsor studies and sharing best practices across regional and global teams, developing case studies to support future awards and drive operational efficiencies
• Collaborates with study team to support site-level activities including, but not limited to, addressing site-specific recruitment challenges and suggesting mitigation plans
• Collaborates with study team to define and lead community outreach activities including, but not limited to, advocacy group liaison and attendance at local chapter events
• Reviews the Participant Engagement Plan (PEP) and supports identifying risks, recommending both regional and global contingencies specific to the indication and protocol
• Takes responsibility for periodic review of all subsequent updates as per scope of work
• Orchestrates operations of integrated solutions partners in scope including but not limited to setting meeting agendas, leading meetings, representing solutions when applicable to Project Leads and client, tracking and reporting progress, reporting risks and mitigations, identifying gaps and implementing efficiencies
• Supports department resourcing by floating studies as needed or required
• Accountable for consistent R&R Ops budgeting and contracting on all customer studies
• Acts as main point of contact and subject matter expert (SME) for R&R Ops Project Management (R&R Ops PM), communicating with client to provide timely project updates and project related fiscal information
• Collaborates with contracts and proposals development, project management, and clinical management to achieve contractual and financial project goals within specified timelines and quality standards
• Proactively identify the most appropriate solution partner for the study and indication and per protocol specifics
• Ensure any vendors are qualified and contracted per Syneos Health SOPs/WIs and is loaded into applicable finance systems
• Identify and independently resolve vendor related issues with LM notification
• Provide updates regarding vendor issues during both regional and Global team calls
• Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies
• Completes and documents scope change
• Manage project within contracted direct/indirect budgets and timelines ensuring any out-of-scope activities are not initiated prior to being documented via budget update, communicated to the project management team and approved by the sponsor
• Leads conversations with clients around new strategies to support enrollment
• Support governance calls with vendors, and internal solution partner calls, with collation of feedback and trend analysis
• Identify process improvements which could improve efficiency and engage with line manager or PR&R Manager to implement
• Provides oversight and direction to team members supporting studies through various methods such as joining team calls, 1-2-1 meetings, etc.
• Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or R&R consultation for existing projects where R&R Ops is already involved
• Supports the identification and introduction of regional patient recruitment and retention initiatives
• Leads change initiatives across and within the Inclusion & Access Department

Senior Patient Recruitment Lead

Manager

• Manages a team of Investigator Management Specialists.
• Line management responsibilities including professional development, performance appraisals, and employee counseling for staff.
• Assigns project work and reviews workload for all direct reports.
• Manages staff by establishing goals that will increase knowledge and skill level, and by delegating tasks commensurate with skill level.
• Provides leadership and direction for team in support of the overall goals and objectives of the Investigator Payment department and Company.
• Implements overall department strategies as defined by Director, IMS and other leadership.
• Ensures that the team is tracking investigator payments, releasing payments when authorized, and working with global A/R to bill sponsors for deposits on a timely basis.
• Provides guidance to team members on how to review and understand sponsor contracts and site contracts.
• Ensure sponsor reporting is provided in a timely and accurate manner.
• Ensures project trackers are updated weekly to reflect correct balances of customer investigator payment cash deposits on hand and that they are available and provided to Company or sponsor team members as needed.
• Reviews Accounting master tracker balances to confirm agreement with investigator payment records.
• Assists with tracking unbilled balances.
• Assists with customer audits of investigator payment deposits and payments and ensures prompt and accurate completion of investigator payment staff assigned audit activities.
• Supports project close out process to ensure investigator payment balances are accurate and provided timely.
• Assists with management of the systems used for investigator payment tracking; acts as administrator for Impact and other systems.
• Identifies when additional training is needed for project teams and investigator payment staff on systems used within the company.
• Assists with the development, implementation, and maintenance of systems, and may supervise certain activities during systems implementation.
• Identifies necessary modifications to existing systems based on input from project team leaders and investigator payment staff and drives to resolution.
• Provides input for long term IT plans.
• Leads Investigator Payment Administration projects that impact customer deliverables or provide efficiencies to the team.
• Assists with developing appropriate metrics on investigator payment productivity.
• Reviews metrics and process reporting regularly to determine if there are issues that require attention, and alerts senior management to potential issues while ensuring necessary corrective action is taken.
• Anticipates risks to project and departmental deliverables and creates and implements remedial action plans as needed, focusing on budget, deposit availability, payment schedules, and risk analysis of active projects within Investigator Payment Administration.
• Identifies best practices, investigates root causes of fundamental issues and problems for projects, and recommends solutions.
• Recognizes and develops opportunities for continuous process improvement within Investigator Payment Administration which lead to greater efficiencies or competitive advantages over other companies.
• Facilitates positive relationships with other departments and participates in cross-functional teams.

Manager, Investigator Management Solutions

Project Manager

• Manages a project as a project manager overseeing interdisciplinary clinical research studies and ensures compliance with GCP, relevant SOP’s, and regulatory requirements
• Acts as a primary liaison between the Company and the Customer to ensure timely study launch, conduct, and closeout according to the Customer’s and the Company’s contractual agreement
• Lead project team to ensure quality, timelines and budget management
• Accountable for the financial performance of each project
• Coordinate activities and deliverables of all study conduct partners and proactively identify and manage issues
• Ensure studies are conducted in compliance with GCP, relevant SOP’s and regulatory requirements
• Accountable for all project deliverables for each project assigned
• Responsible for quality and completeness of TMF for assigned projects
• Accountable for maintenance of study information on a variety of databases and systems
• Responsible for study management components of inspection readiness for all aspects of the study conduct
• Oversight for development and implementation of project plans
• Plan, coordinate and present at internal and external meetings
• Prepare project management reports for clients and management
• Developing contingency planning and risk mitigation strategies to ensure successful delivery of study goals
• Develops strong relationships with current clients to generate new and/or add-on business for the future

Senior QA Tester – Playwright, TypeScript

Local Clinical Trial Manager – Single Sponsor

Clinical Operations Specialist – Contracts & Payments

Senior QA Tester – Playwright, TypeScript

Tech Vendor Relations Analyst II

HR Advisor I

Global Clinical Trial Manager II, Senior

Medical Writer I – Project Specialist

Senior Clinical Research Associate – Sponsor Dedicated – Cardiovascular

Global Head of Corporate Strategy

Experienced Clinical Research Associate – Full-Service

Technology Portfolio Reporting & Analytics Lead

Senior Patient Recruitment Lead

Manager, Investigator Management Solutions

Project Manager II