Syndio

Implementation Manager

Syndio

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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Salary

💰 €58,000 - €69,000 per year

About the role

  • Facilitate and lead the implementation of Syndio’s software to ensure it is a perfect fit for each customer-facing team and the customer.
  • Lead efficient and effective product training tailored to each customer to maximize each team's success with Syndio’s software.
  • Identify and triage key project/implementation risks and work with internal teams to mitigate and resolve them.
  • Influence and create the playbooks for systems and processes to scale future team members and customers; assist in the management of systems and processes.
  • Understand the customer’s org structure and the appropriate stakeholders that are critical to the onboarding, and make sure their unique needs are always being met.
  • Define metrics and KPIs that showcase onboarding and adoption success.
  • Ensure our users and customers are successful within their first 45, 90, 120 days of Syndio including responsibility for adoption and satisfaction metrics.
  • The IM will be passionate about Syndio’s technology solutions with a focus on technical proficiency related to product functionality and implementation.
  • Build cross-functional relationships with Marketing, Product, and Engineering to create a unified customer experience and represent the customers’ voice and insights.

Requirements

  • You are passionate about our mission to close pay and opportunity gaps and create fairness in the workplace
  • You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment
  • You have demonstrated success collaborating, communicating and working cross functionally
  • You have experience working with and onboarding and implementing Enterprise customers on a SaaS product
  • You are comfortable managing expectations and navigating ambiguous topics/areas to solve challenges
  • You are deeply curious and willing to explore all aspects of the product to understand and identify new opportunities to meet customer needs
  • You are willing to ask questions and turn to others for support and expertise.
  • You bring empathy, calm, and confidence to help customers overcome challenges
  • You’re proactive, always two steps ahead to deliver what customers need next
  • You have excellent organizational, project management, and time management skills
  • You’re able to own and drive initiatives within Syndio that leverage and build your skills and interests
Benefits
  • Competitive Compensation. For this role our salary is targeted at €58,000 - €69,000 / £50,664-£60,273 per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation, meaning that we pay based on job function and level, not location.
  • Syndio Equity. So you can share in Syndio’s success.
  • 25 day Vacation Policy + week between Christmas & New Years
  • Paid parental leave
  • Pension Contribution
  • Fully remote model - #LI-Remote
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationproject managementmetrics definitionKPI trackingcustomer onboardingrisk managementproduct trainingtechnical proficiencycross-functional collaboration
Soft Skills
self-startercollaborativecommunicationempathyorganizational skillstime managementproactiveproblem-solvingadaptabilitycustomer focus