We are looking for a hands on Director of Forward Deployed Engineering to lead the team responsible for the "last mile" of the Syndio experience.
In this role, you will bridge the gap between our core product and our clients’ unique data environments.
Your team’s mission is to ensure that every client transitioning to the new Syndio platform is set up for long-term success through seamless data ingestion, precise platform configuration, and deep user adoption.
As the leader of this team, you won't just be overseeing technical implementations; you will be architecting the process that transforms complex enterprise data into actionable insights for the world’s leading companies.
You will play a pivotal role in our vision of Decision Intelligence, ensuring our technology is deeply embedded into our clients’ daily compensation and equity workflows.

Requirements

5+ years of experience in technical leadership roles, preferably in Forward Deployed Engineering, Professional Services, or Technical Account Management.
Proven technical depth: Hands-on experience with data ingestion, ETL processes, and working with complex data schemas (SQL, Python, or similar).
Proficiency in AI prompt engineering to accelerate complex data implementations and architect creative workarounds for product exceptions or unique client edge cases.
Client-Facing Excellence: A track record of managing high-stakes technical implementations for enterprise B2B clients.
Strategic Thinking: Experience designing workflows that drive user adoption and "stickiness" within a SaaS platform.
Project Management Mastery: Ability to manage a portfolio of implementations simultaneously, ensuring on-time delivery and high client satisfaction.
Documentation & Governance: Strong habits in establishing best practices for implementation playbooks and technical documentation.

Benefits

💰 Competitive Compensation. For this role our salary is targeted at $170,000 - $210,000 USD per year. Final offer amounts are determined by factors such as experience and expertise.
🏆 Syndio Equity. So you can share in Syndio’s success.
🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave.
🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
🏥 Life Insurance & Disability. Syndio covers the full premium.
🏦 401(k). To help you save for your future
📍Remote-first but required to live and work from Seattle, WA or San Francisco in the USA #LI-Remote

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data ingestionETL processesSQLPythonAI prompt engineeringtechnical implementationsdata schemasworkflow designSaaS platformimplementation playbooks

Soft Skills

technical leadershipclient-facing excellencestrategic thinkingproject managementhigh client satisfactiondocumentationgovernanceuser adoptionteam leadershipproblem-solving