SVP, Enterprise Complaints Program Leader
Synchrony
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Connecticut • Florida • United States
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Salary
💰 $200,000 - $330,000 per year
Job Level
About the role
- Drive the evolution of the Enterprise Complaints Program
- Lead the design and management of the new Complaints Management System
- Align and deliver on a cohesive complaint strategy
- Ensure exam readiness and improve reporting and analytics
- Focus on complaint monitoring, root cause analysis, and program controls
- Own all facets of the Complaint Program and Strategy
- Guide root cause analysis and risk identification
- Manage readiness for internal and external reviews
- Ensure quality assurance, process controls, and compliance across the complaints program
- Lead teams that deliver on complaint reporting, and analytics
Requirements
- Bachelor’s degree and 10+ years leading large-scale technology transformation & governance programs
- Experience working in governance, compliance, risk or other related field
- In lieu of degree 15+ years’ experience leading large-scale technology transformation & governance programs
- 10+ years’ experience identifying process risks and defining key controls
- Strong knowledge of enterprise risk management frameworks, regulatory requirements, and internal control standards
- Excellent interpersonal and communication skills with the ability to influence stakeholders at all organizational levels
- Demonstrated leadership and team management experience with the ability to lead and motivate diverse teams
- Strong strategic thinking, business acumen, and decision-making skills
- Experience in matrixed organizations and regulatory compliance
- Knowledge of banking regulations and consumer protection laws.
Benefits
- Annual Incentive Plan target of 25% of salary
- Annual Equity target of 25% of salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complaints management systemroot cause analysisrisk identificationprocess controlsquality assurancereporting and analyticsenterprise risk management frameworksregulatory requirementsinternal control standardstechnology transformation
Soft Skills
interpersonal skillscommunication skillsleadershipteam managementstrategic thinkingbusiness acumendecision-makinginfluencing stakeholdersmotivating teamscollaboration