Champion Operational Excellence by identifying efficiencies and synergies through automation, collaboration, and orchestration.
Identify operational problems and clearly articulate well-founded solutions and recommendations.
Collaborate with architecture and engineering teams to identify capability gaps.
Partner with peers to prioritize workloads effectively using agile processes.
Design, implement, and maintain metrics to measure adherence to service SLAs/SLOs, performance, and operational efficiency.
Manage and evolve technology solutions end-to-end.
Lead root cause analysis initiatives to reduce downtime and enhance resiliency.
Drive incident response progress and resolve support escalation cases efficiently.
Establish and communicate platform health reporting, dashboards, and key operational indicators.
Provide day-to-day operational support for security tools and processes.
Mentor team members and act as a subject-matter expert.

Requirements

Bachelor of Science in Computer Science, Engineering, or a related field with at least 3 years of relevant technology experience
High School Diploma/GED with a minimum of 5 years’ technology experience
At least 2 years in Information Security or related roles
Proven excellence in devising holistic security directions and strategies
Outstanding interpersonal and collaboration skills
Demonstrated ability to solve complex and intricate security problems
Technical leader with effective communication and influence
Recognized subject matter expert with deep knowledge of technology stack
Strong adaptability to evolving circumstances, technologies, and strategic priorities
Proven experience in managing and supporting EDR, AEM, FIM, and ITOM systems
Strong knowledge of endpoint security technologies, network security principles, and monitoring tools
Experience with security incident detection and response processes

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

automationagile processesmetrics designroot cause analysisincident responseEDRAEMFIMITOMendpoint security

Soft Skills

interpersonal skillscollaborationproblem-solvingcommunicationinfluencementoringadaptabilityleadership