Provide relationship management, project management, production support, and technical expertise for Synchrony partners under the Diversified & Lifestyle sales platform
Manage technology relationships with external partners and internal cross-functional business teams
Develop creative solutions to support business strategy or resolve issues by applying Synchrony’s technology capabilities
Align with cross-functional business teams and partners to define and develop Agile stories for new projects and provide input on technology solutions to continuously improve the overall customer experience
Develop detailed technical requirements of projects and effectively provide direction to internal and contractor resources, and align with partner contacts
Drive and support technology development initiatives leveraging Agile processes , including client integration and functional/user acceptance testing
Maintain and communicate project status, milestones and critical issues with various stakeholders (leadership, business, client, and technology)

Requirements

Bachelor's degree and 2 years of Technology experience, equivalent Synchrony leadership program experience, OR in lieu of degree, High School Diploma/GED and 5 years of Technology experience
Minimum 2 years of experience with leading initiatives, including gathering business requirements, planning and defining enhancements, and execution/delivery using Waterfall/SDLC or Agile frameworks
Superior verbal, written, and client communication skills, as well as the ability to manage expectations of the business, partners, team members, leadership, and external groups
Ability to analyze and problem solve to troubleshoot incidents and identify root cause, action plans, impact and resolution
Ability and flexibility to travel for business as required

Benefits

Flexible work arrangements
Paid time off
Annual bonus based on performance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrelationship managementtechnical expertiseAgileWaterfallSDLCbusiness requirements gatheringtroubleshootingfunctional testinguser acceptance testing

Soft Skills

verbal communicationwritten communicationclient communicationexpectation managementproblem solvinganalytical skillsflexibilityteam collaborationstakeholder communicationcreative solution development

Certifications

Bachelor's degreeHigh School Diploma/GED