VP, Collections Strategy Delivery Leader
Synchrony
full-time
Posted on:
Location Type: Hybrid
Location: California • California • United States
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Salary
💰 $170,000 - $290,000 per year
Job Level
About the role
- Design, test, implement and validate collections and internal recovery contact strategies for email, SMS/text, phone, and letter channels.
- Lead capacity management and prioritization of all Collections Strategy Delivery work.
- Create and implement robust prioritization and scheduling processes.
- Develop future state vision, roadmap and organizational design.
- Lead Collections Strategy Delivery work for Synchrony Prism.
- Provide expert case support that includes researching questions or potential issues identified by Collections Strategy, Recovery Strategy or other teams.
- Ensure compliance with applicable laws, regulations and company policies.
Requirements
- Bachelor’s degree with a minimum 10+ years of financial services or collections experience or, in lieu of a Bachelor’s degree, 14+ years of financial services or collections experience
- 5+ years of management experience
- Ability and flexibility to travel for business as required
Benefits
- Annual bonus based on individual and company performance
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections strategycapacity managementprioritization processesscheduling processesorganizational designcase supportcompliance
Soft Skills
leadershipflexibilitycommunication