Sync.com

IT Support

• Act as the initial point of contact for clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
• Utilize your expertise in technical support to assist clients with various technical challenges across different platforms such as the web, desktop and mobile.
• Employ exceptional written and verbal communication skills to effectively explain complex technical concepts in a clear and non-technical manner, catering to the customers' understanding.
• Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.
• Work closely with the product and engineering teams to document product bugs, feature requests and enhancements based on both internal and customer feedback.
• Assist clients through various support channels such as email, phone, live chat, and social media.
• Participate in internal projects focused on improving support processes, documentation, and tooling within the tech support team.
• Work independently in a remote setting, demonstrating strong self-motivation, organization to manage tasks, meet deadlines and deliver exceptional technical support.

Technical Customer Support