Synack, Inc.

Content Marketing Manager

• Develop and own the company’s global content strategy to support brand awareness, lead generation, and customer engagement.
• Build and manage an editorial calendar to increase the quality and cadence of our content pipeline that aligns with product launches, industry events, campaigns, and business priorities.
• Collaborate cross-functionally with product marketing, sales, engineering, and executives to ensure content supports business goals.
• Support the editorial strategy for social media channels across LinkedIn, X, Instagram.
• Research, write, and edit high-quality content including blogs, whitepapers, bylined articles, solution briefs, case studies, web copy, video and audio, and thought leadership pieces.
• Understand best practices for using AI to assist with writing projects—without sacrificing authenticity, accuracy or quality.
• Translate complex cybersecurity concepts into clear, engaging narratives for technical and non-technical audiences.
• Commission, edit, and manage contributions from subject matter experts, freelancers, and partners.
• Ensure brand voice, accuracy, and consistency across all content.
• Partner with internal experts to develop authoritative content on cybersecurity trends, research findings, and emerging threats.
• Collaborate on industry research reports, data-driven content, and survey-based insights.
• Define and track content KPIs to measure impact and inform continuous improvement.
• Optimize content for SEO in conjunction with the digital marketing team.
• Partner with demand generation to ensure content is leveraged effectively across campaigns and social media.

Senior Content Marketing Manager

QA Engineer

• Lead, mentor, and develop a team of QA engineers, fostering a culture of continuous improvement, innovation, and collaboration.
• Conduct performance reviews, provide regular feedback, and support career growth for team members.
• Recruit, onboard, and retain top talent to scale the QA team as needed.
• Foster strong working relationships with development, infrastructure, product management, and other cross-functional teams.
• Define, implement, and continuously improve QA strategies, methodologies, and best practices across the software development lifecycle.
• Establish and maintain clear QA metrics and reporting to track progress, identify areas for improvement, and communicate quality status.
• Champion a "shift-left" approach to quality, integrating testing activities earlier into the development process, where manual testing is an exception
• Ensuring QA engineers are leading automation efforts, stories have well-conceived acceptance criteria, and developers and QA engineers are collaborating to write test automation to a high standard
• Ensure the appropriate level of functional, performance, security, and regression testing is applied
• Ensure adherence to quality standards and regulatory requirements.
• Evaluate, select, and implement appropriate QA tools and technologies to support testing efforts, including test management systems, automation frameworks, and performance testing tools.
• Implement and manage CI/CD pipelines for automated testing, ensuring efficient and rapid feedback loops.
• Learn new technologies as needed to build tools and improve efficiency and productivity

Manager, QA

Sales

• Build-out a territory and go-to-market plan
• Acquire and manage new business within the region
• Facilitating technical conversation and overcome objections
• Create and deliver proposals, contract bids and statements of work
• Present to C-level prospects and customers
• Attain quarterly and annual goals/quotas
• Manage prospect/customer evaluations, proof of concepts, and any RFP/RFI together with a Solution Architect
• Create and deliver accurate forecasts in SFDC weekly, monthly, quarterly

Sales Director

Full-stack Engineer

• Develop and execute the vision, strategy, and roadmap for AI-driven initiatives, aligning with business objectives.
• Analyze market and competitive landscapes to identify AI product opportunities and investment areas.
• Translate complex AI capabilities and research into user-friendly and valuable solutions.
• Drive Product Management to define requirements, prioritize features, and measure performance indicators.
• Foster a culture of innovation, ownership, engineering excellence, and continuous improvement.
• Guide architectural decisions for AI/ML solutions ensuring scalability, reliability, and security.
• Drive technical design and development of AI/ML solutions leveraging technologies like LLMs, NLP, generative AI.
• Ensure implementation of CI/CD and modern engineering practices; optimize development lifecycles and mitigate technical risks.
• Embed ethical AI practices addressing data privacy, bias, and transparency throughout development.
• Communicate technical concepts and project updates to technical and non-technical audiences, including senior leadership.
• Act as a technical authority in customer engagements to ensure solutions deliver tangible business impact.

Director, Product Engineering, AI

Customer Success Manager

• Set the global vision and strategy for Customer Success Management (CSM), Technical Account Management (TAM), Customer Success Support (CSS), and CS Operations, aligning with company growth goals
• Drive innovation and excellence across all CS functions, ensuring consistent customer outcomes and scalable best practices worldwide
• Lead the design and execution of global frameworks and programs, including PODs, Customer Segmentation, Expansion Dashboard, Risk Management, and the Executive Sponsor Program
• Oversee deployment and optimization of CS tools and technologies (e.g., ChurnZero, Salesforce, Zendesk), ensuring automation, reporting, and enablement deliver measurable business value
• Own the roadmap requirements process with Product & Engineering to ensure customer-facing teams’ needs are prioritized
• Guide incident reduction initiatives, collaborating with the CTO, Product, and Research teams to minimize escalations and drive proactive customer stability
• Provide leadership to a global organization that includes both people managers and individual contributors
• Lead day-to-day execution of global TAM, Support, and CS Operations teams, ensuring alignment with the company’s vision for customer-centric service delivery
• Implement and evolve processes, job roles, and performance expectations to ensure clarity and accountability across functions
• Develop, coach, and scale leadership talent across CSM, TAM, CSS, and Support to drive accountability and execution
• Define and adjust commission and incentive structures in partnership with Finance
• Manage KPIs, workforce planning, and regional alignment across TAM, Support, and CS Ops aligned to business growth objectives
• Ensure alignment between Customer Success and Sales leadership through consistent operating rhythms and executive engagement
• Collaborate cross-functionally (Sales, Product, Marketing, Engineering) to ensure operational processes support broader Customer Success strategies and deliver a seamless customer experience
• Drive customer health, renewals, and growth while ensuring customer-centric service delivery, operational excellence, and scalability worldwide

Senior Director, Global Customer Success

Backend Engineer

• Develop and integrate cybersecurity testing and analysis systems with best-in-class cybersecurity platform
• Build high-performance, resilient, scalable cloud-based software, utilizing AI technologies, microservices architecture and containers
• Take software through CI/CD all the way to production and own its quality and availability
• Utilize GCP platform to build and run highly-available software systems
• Identify and resolve performance issues across systems and components
• Collaborate on a cross-functional team, working with Product, Operations, and DevOps
• Integrate monitoring and alerting capabilities with backend modules to allow proactive improvements to availability and response times
• Design, implement and deliver well-tested, scalable, highly available systems
• Own and ideate technical solutions for product requirements and user stories
• Actively engage and participate in design and code reviews
• Offer guidance and support to junior team members, encouraging and cultivating a culture of continuous learning within the team
• Ensure Synack's security and privacy posture is maintained

Senior Software Engineer, Backend

DevOps Engineer

• Leverage extensive knowledge and understanding across multiple infrastructure software automation projects and CI/CD pipelines while partnering with Engineering, Product Management, InfoSec, and QA to define and execute against technical designs following industry best practices
• Work as a member of feature teams to deliver on the infrastructure portion of the product
• Predict and deliver improvements across a diverse scope to our automated infrastructure components within an DevSecOps methodology
• Enhance monitoring and alerting across the Synack production application while creating new alerts and responding to issues as needed
• Tune automation to overcome systems performance and stability issues and devise solutions based on limited information and precedent to resolve issues
• Create automated tests around our infrastructure suite to improve reliability
• Work closely with Engineering teams to ensure proper software support, monitoring, and security policies

Security Engineer

• Maintain System Security Plans (SSP), including Security Concept of Operations, Risk Management Matrix, Security Control Traceability Matrix, and conduct Security Impact Analysis (SIA) on major system changes
• Develop and maintain automated Plans of Action and Milestones (POAMs)
• Contribute to the adoption and implementation of automation and use of Artificial Intelligence (AI) within Synack's Information Security operations
• Conduct internal information security audits around ISO 27001/2, SOC2, CMMC and FedRAMP security controls
• Communicate regularly with stakeholders on security compliance issues aligning to CIS and NIST standards, track mitigation/remediation tasks, and assist in generation of reports and metrics
• Manage and track remediation of identified risks and vulnerabilities and provide appropriate reporting to all interested parties
• Work collaboratively with Project Managers and Software Engineers to ensure appropriate information security policies, standards, procedures, and guidelines are incorporated across Synack hosted services and infrastructure, focusing on hardening and DevSecOps principles
• Coordinate with field teams to respond to vendor security assessments and conduct 3rd party risk assessments of Synack vendors

Senior Content Marketing Manager

Manager, QA

Sales Director

Sales Director

Director, Product Engineering, AI

Senior Director, Global Customer Success

Senior Software Engineer, Backend

DevOps Engineer

Information Security Manager