Symplicity

Bilingual

• Help our customers to define their goals, discuss new solutions and opportunities, and resolve their product issues.
• Actively participate in the creation and ongoing writing of our knowledge base, customer resources and support materials.
• Participate in building a national community, where discussions and idea-sharing about our products can take place
• Work closely with our development team to articulate customer ideas and questions.
• Self-manage your time and look for ways of improving the usability and functionality of the software.
• Communicate openly and honestly with our management team and software developers.
• Provide frontline resolutions and solutions for the Orbis software platform over the phone, through our online ticketing system and email.
• Have the flexibility to travel periodically for on-site meetings, training and conferences. Most travel will be within Canada and the US.

Product Success Coach, Bilingual