Symplicity

Customer Success Manager

• Develop and implement strategies and frameworks for the client success operation, aligning with the company's overall goals and objectives;
• Manage the client portfolio for the regions, seeking a net client retention of above 100%;
• Manage the successful implementation of all new clients within budget and timelines;
• Build and lead a high-performing client management team, providing guidance, support, and mentorship to ensure exceptional service delivery;
• Establish and maintain strong relationships with key stakeholders, including executives, sales regional and executives, decision-makers, and influencers within client organizations;
• Serve as the primary point of contact for escalated client issues, working collaboratively with cross-functional teams to resolve challenges and increase satisfaction of clients in distress;
• Help the team renew and renegotiate contracts when needed;
• Analyze client usage data and performance metrics to track progress, identify trends, and proactively address any issues or opportunities with the team;
• Work together with sales to identify and direct opportunities for upselling and cross-selling within the existing clients;
• Identify marketing material based on clients business cases and intermediate contacts for marketing campaigns and referrals from clients;
• Collaborate with product and other teams to identify product enhancements based on client feedback and needs;
• Collaborate with other regions to identify and replicate best practices around the world;
• Undertake internal projects for continuous improvement and innovation of the client management operation;
• Develop and deliver regular reports to senior leadership, providing status, insights and recommendations to drive and grow the business, and gather directions on difficult situations.

Regional Manager, Client Success

QA Engineer

• Assist the Development team in producing and maintaining our fully functional solutions.
• Support software testing and implementation phases, helping to create test scenarios and execute functional tests.
• Maintain daily communication with the U.S. team to further develop technical knowledge in English; a good level of spoken English is required.
• Handle support tickets—verbal or written—focusing on excellent service and timely resolution of requests.

Quality Assurance Intern

Backend Engineer

• Develop and maintain features using PHP technologies
• Troubleshoot and resolve software issues
• Learn and apply Python to support integrations and automation workflows
• Work with integration tools to streamline systems and processes
• Collaborate with QA, UX, and product teams to deliver high-quality solutions
• Improve and support system integrations across multiple platforms and services
• Follow Agile methodologies and software engineering best practices
• Write clean, efficient, and maintainable code

Regional Manager, Client Success

Quality Assurance Intern

Software Engineer, PHP