Product Success Coach, Bilingual

Symplicity

Customer Success Coach guiding clients to optimize their use of Symplicity software. Collaborating with clients, developers, and product designers to enhance user experience in educational institutions.

Posted 6/19/2026full-time🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Help our customers to define their goals, discuss new solutions and opportunities, and resolve their product issues.
Actively participate in the creation and ongoing writing of our knowledge base, customer resources and support materials.
Participate in building a national community, where discussions and idea-sharing about our products can take place
Work closely with our development team to articulate customer ideas and questions.
Self-manage your time and look for ways of improving the usability and functionality of the software.
Communicate openly and honestly with our management team and software developers.
Provide frontline resolutions and solutions for the Orbis software platform over the phone, through our online ticketing system and email.
Have the flexibility to travel periodically for on-site meetings, training and conferences. Most travel will be within Canada and the US.

Requirements

What you’ll need

From social media to web browsing, from spreadsheets to word, from understanding what a database is to the cloud, this role does not require you to be technically savvy, but it does require a high level of digital literacy, and a willingness to learn.
Undergraduate degree or college diploma or equivalent work experience.
1-5 years of experience working in a post-secondary environment is considered a great asset.
Excellent communication skills both written and oral, French and English
A sense of creativity and imagination that allows you to find more efficient and customer-friendly ways of how to work.
Display an understanding of how data analysis and technology impact everyday life and workflows.
Ability to understand and convey technical concepts to non-technical people.
A desire to tackle new challenges and problems with creative problem-solving.
A flexible and strong work ethic.
Ability to meet deadlines and work in a high-pressure environment.
Extra consideration will be given to candidates who have a good understanding of database technologies
We have an office located in Hamilton, Ontario where staff can choose to work in person if desired. Employees decide if they want to work remotely or in person.

Benefits

Comp & perks

ongoing team-building activities
on-site yoga
staff meals
participate in various activities
volunteer in their communities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital literacydata analysisdatabase technologies

Soft Skills

communication skillscreativityproblem-solvingflexibilitystrong work ethicability to meet deadlinesability to convey technical concepts

Certifications

undergraduate degreecollege diploma