Director, Strategic Accounts
Symbotic
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $186,000 - $255,200 per year
Job Level
About the role
- Manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers at multiple organizational levels
- Address client issues and resolve escalated challenges promptly, ensuring a high level of customer satisfaction and account retention
- Support business growth by identifying opportunities to expand services within existing accounts and contributing to new business development efforts where applicable
- Collaborate closely with cross-functional teams such as sales, technical, and operations to deliver tailored solutions that meet customer requirements
- Represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships
Requirements
- Bachelor’s degree required
- Minimum 12 years of experience in account management, client services, or sales, preferably within robotics, automation, or industrial technology sectors
- Strong communication, negotiation, and presentation skills, with proven ability to engage with stakeholders at multiple organizational levels
- An ability to proactively resolve client issues and manage multiple complex accounts simultaneously
- Technical acumen and comfort with innovative, fast-paced business environments
Benefits
- medical
- dental
- vision
- disability
- 401K
- PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationnegotiationpresentationproblem-solvingrelationship managementcustomer satisfactionaccount retentioncollaborationstakeholder engagementmulti-account management
Certifications
Bachelor's degree