Provide executive leadership over multiple warehouse and customer site operations, ensuring strategic alignment with overall business objectives and delivering exceptional service to enterprise clients.
Partner with cross-functional teams including Sales, Inventory, and Operations Planning (SIOP) to validate capacity plans and ensure operational scalability across a growing distribution network.
Own and drive performance against enterprise-level Key Performance Indicators (KPIs), using data-driven insights to develop action plans, lead continuous improvement efforts, and ensure operational excellence.
Build and maintain strategic, long-term relationships with senior customer stakeholders, ensuring transparency, alignment on priorities, and consistent delivery of contractual and service expectations.
Translate customer feedback and operational insights into large-scale process enhancements and innovation initiatives.
Collaborate cross-functionally to drive root-cause resolution and systemic improvements.
Oversee strategic workforce planning across all sites, including staffing models, talent acquisition, succession planning, performance management, and leadership development.
Direct the implementation of standardized operational policies, safety protocols, and compliance procedures to ensure consistent execution across locations.
Lead high-impact projects focused on scaling automation, introducing digital warehousing solutions, and optimizing the integration of advanced technologies into daily operations.
Manage multi-site project timelines, resources, and budgets.
Align with internal and external stakeholders to ensure successful delivery of initiatives that enhance operational capabilities and customer satisfaction.
Other duties as assigned.
Requirements
Bachelor's degree in Business Management, Operations, Supply Chain, Engineering, or a related field; MBA or advanced degree strongly preferred.
Minimum of 12 years of progressive experience in operations, logistics, or supply chain management, with at least 5 years in a senior leadership role.
Minimum of 10 years of experience working with automated systems, material handling, robotics, or digital warehouse technologies is highly desirable.
Proven track record of successfully leading multi-site operations and managing large, cross-functional teams in high-growth or high-complexity environments.
Demonstrated ability to foster a collaborative, agile, and innovation-driven operational culture across diverse teams and geographic locations.
Strong leadership presence with exceptional interpersonal, communication, and stakeholder engagement skills.
Deep experience in strategic workforce planning, project management, and operational budget oversight.
Proficient in analyzing large sets of operational data, identifying trends, and implementing continuous improvement initiatives that drive measurable outcomes.
Strong understanding of regulatory compliance, safety standards, and risk mitigation practices across warehouse or distribution center environments.