Symbotic

Sr. Director, Operations

Symbotic

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

About the role

  • Provide executive leadership over multiple warehouse and customer site operations, ensuring strategic alignment with overall business objectives and delivering exceptional service to enterprise clients.
  • Partner with cross-functional teams including Sales, Inventory, and Operations Planning (SIOP) to validate capacity plans and ensure operational scalability across a growing distribution network.
  • Own and drive performance against enterprise-level Key Performance Indicators (KPIs), using data-driven insights to develop action plans, lead continuous improvement efforts, and ensure operational excellence.
  • Build and maintain strategic, long-term relationships with senior customer stakeholders, ensuring transparency, alignment on priorities, and consistent delivery of contractual and service expectations.
  • Translate customer feedback and operational insights into large-scale process enhancements and innovation initiatives.
  • Collaborate cross-functionally to drive root-cause resolution and systemic improvements.
  • Oversee strategic workforce planning across all sites, including staffing models, talent acquisition, succession planning, performance management, and leadership development.
  • Direct the implementation of standardized operational policies, safety protocols, and compliance procedures to ensure consistent execution across locations.
  • Lead high-impact projects focused on scaling automation, introducing digital warehousing solutions, and optimizing the integration of advanced technologies into daily operations.
  • Manage multi-site project timelines, resources, and budgets.
  • Align with internal and external stakeholders to ensure successful delivery of initiatives that enhance operational capabilities and customer satisfaction.
  • Other duties as assigned.

Requirements

  • Bachelor's degree in Business Management, Operations, Supply Chain, Engineering, or a related field; MBA or advanced degree strongly preferred.
  • Minimum of 12 years of progressive experience in operations, logistics, or supply chain management, with at least 5 years in a senior leadership role.
  • Minimum of 10 years of experience working with automated systems, material handling, robotics, or digital warehouse technologies is highly desirable.
  • Proven track record of successfully leading multi-site operations and managing large, cross-functional teams in high-growth or high-complexity environments.
  • Demonstrated ability to foster a collaborative, agile, and innovation-driven operational culture across diverse teams and geographic locations.
  • Strong leadership presence with exceptional interpersonal, communication, and stakeholder engagement skills.
  • Deep experience in strategic workforce planning, project management, and operational budget oversight.
  • Proficient in analyzing large sets of operational data, identifying trends, and implementing continuous improvement initiatives that drive measurable outcomes.
  • Strong understanding of regulatory compliance, safety standards, and risk mitigation practices across warehouse or distribution center environments.