Sylvera

Customer Success Manager

• We’re looking for a mission-driven, senior Customer Success Manager to join our commercial function and fully own meaningful, strategic enterprise relations for Asia-Pacific.
• We operate in an extremely dynamic environment that requires a high level of mental agility, and eagerness to independently own key commercial relationships.
• Expect to spend a lot of time engaging directly with customers.

Lead Customer Success Manager

Account Executive

• Build and own the territory across prospective enterprise and mid-market customers
• Become a technical expert and point of reference for our customers and prospects in the market
• Generate net-new commercial sales opportunities and close new business
• Develop and execute outbound strategies to create pipeline and nurture opportunities
• Own the full sales cycle from lead to close
• Establish and grow relationships with multiple stakeholders within our prospects to drive opportunities to close
• Provide quality feedback from prospects to our product team
• Increase Sylvera's revenue by helping customers solve fundamental challenges and scale presence in North America

Sales Development Rep

• Inbound lead qualification and outbound prospecting
• Identify product fit and schedule meetings with accounts
• Strategize with Account Executives to target prospect accounts to fill pipeline
• Conduct high-level conversations with all levels up to C-Suite and VP-level Executives to address their sustainability goals
• Create strategic emails and outbound campaigns to target prospect accounts
• Continuously maintain and update CRM
• Achieve monthly qualified opportunity metrics and daily KPIs

Lead Customer Success Manager

Account Executive

Sales Development Representative