Sylvera

Customer Success Manager

• Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
• Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations.
• Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base.
• Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services.
• Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes.

• Ensuring we define, track and deliver client value.
• Managing and optimising customer lifecycle, from onboarding through to renewal and expansion.
• Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services, and ensuring client feedback is brought back into our business.
• Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1.
• Owning and maintaining exceptional relationships with assigned accounts, champions and economic buyers.