Sylvan Health

Clinical Operations

• Design and scale Sylvan Health’s clinical operating model to support high-quality, nutrition-driven care delivery
• Establish and optimize workflows across patient onboarding, provider workflows, engagement, care delivery, and follow-up
• Provide strategic insights and maintain clinical metrics/dashboard for executive communication
• Define and track key clinical and operational KPIs (.g. engagement, retention, outcomes, utilization)
• Ensure consistency, quality, and compliance across all clinical programs and partner implementation
• Act as escalation point of contact across partners for program delivery by identifying and resolving clinical operational bottlenecks
• Build and maintain scalable systems to support clinical operations, reporting, and insights
• Partner with Operations to enhance tools that enable efficient care delivery
• Oversee data integrity and accountability across RD network for clinical metrics
• Implement bespoke solutions for care delivery while improving visibility, accountability, and executive decision making
• Support hiring, onboarding, and development of clinical operations and RDs
• Manage and scale Team Leads and RD pods for growth
• Establish clear performance expectations, coaching frameworks, and accountability structure
• Foster a high-performance, mission-driven team culture
• Communicate performance, insights, and recommendations to senior leadership

Director, Clinical Operations