Customer Experience Representative
Swyfft
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Salary
💰 $45,000 - $50,000 per year
About the role
- Support our world-class customer experience team by fielding questions from agents and policyholders regarding policy and underwriting questions via phone, email, and chat.
- Utilize our Zendesk ticketing system to accurately find, examine, and troubleshoot inquiries from customers and agents.
- Processing endorsements and cancellations for our agents and policyholders.
- Other miscellaneous projects and administrative duties as needed.
Requirements
- 3+ years of experience in the insurance, customer service industry, or related field.
- Bi-Lingual (English/Spanish) is a plus.
- High School Diploma or its equivalent (GED) is required.
- Must be proficient with MS Office and other internal insurance-related programs, systems or applications. (Outlook, Word, and Excel).
- Ability to communicate effectively using programs such as Slack & MS Teams.
- Previous experience using Zendesk is a plus, but not required.
- Reliable high-speed internet connectivity required.
- Designated quiet work from home space.
Benefits
- Medical, Dental, and Vision
- Short- and Long-Term Disability (Company Paid)
- Voluntary Long-Term Disability
- Employee Life & AD&D (Company Paid)
- Voluntary Employee, Spouse, and Child Life & AD&D
- Healthcare, Dependent Care, and Transit FSA, and Healthcare Savings Account (HSA)
- 401K with a generous matching contribution and no vesting schedule
- 20 days of PTO annually (prorated based on hire date)
- Company Paid Holidays and 2 “Choose Your Own Holidays”
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicepolicy processingunderwritingtroubleshootingadministrative dutiesbilingualMS OfficeZendeskhigh-speed internetremote work
Soft Skills
effective communicationinterpersonal skillsproblem-solvingorganizational skills
Certifications
High School DiplomaGED