Head of People Ops
Sword Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $229,565 - $360,745 per year
Job Level
About the role
- Lead the optimization and delivery of People processes and policies across the entire employee lifecycle.
- Introduce AI-enabled efficiencies that help managers and employees get faster, clearer, and more accurate support.
- Ensure consistent, compliant people practices across all regions where we operate.
- Develop and maintain clear, accessible documentation, guides, and resources for employees and managers.
- Partner with People Business Partners, Talent Acquisition, and Finance to ensure smooth coordination and alignment across people processes.
- Support the rollout of local programs such as onboarding, performance cycles, policy updates, and employee communications.
- Manage employee benefits programs, ensuring competitiveness, accuracy, and a smooth experience for employees during enrollment, changes, and inquiries.
- Oversee U.S.-specific People Operations tasks, including compliance requirements, employment documentation, and coordination of state-by-state regulations.
- Elevate the employee experience by identifying friction points and implementing scalable, people-first solutions.
- Build and implement an AI roadmap that transforms the overall people experience.
Requirements
- Bachelor’s degree in Human Resources, Business, Operations, or a related field.
- 5–7+ years of experience in People Operations, HR Operations, or a similar operational HR role.
- Experience managing or administering employee benefits programs, with a focus on accuracy and employee support.
- Familiarity with U.S. People Operations requirements, including employment regulations, documentation, and state-by-state compliance basics.
- Strong understanding of core HR processes, compliance requirements, and people practices.
- Demonstrated ability to streamline and improve processes as an organization grows.
- Strong communication and stakeholder management skills with the ability to bring clarity to complex topics.
- Comfort working in a fast-paced, evolving environment with shifting priorities.
- An “AI-native” mindset, with enthusiasm for integrating intelligent tools into everyday workflows.
- Strong understanding of People Operations systems and tools, with the ability to navigate and optimize them as the organization grows.
Benefits
- Comprehensive health, dental and vision insurance*
- Life and AD&D Insurance*
- Financial advisory services*
- Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
- Health Savings Account*
- Equity shares*
- Discretionary PTO plan*
- Parental leave*
- 401(k)
- Flexible working hours
- Remote-first company
- Paid company holidays
- Free digital therapist for you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
People OperationsHR Operationsemployee benefits managementcompliance requirementsprocess optimizationdocumentation managementonboardingperformance cyclespolicy updatesAI integration
Soft skills
communicationstakeholder managementproblem-solvingadaptabilityorganizational skillsprocess improvementemployee experience enhancementcollaborationclarity in complex topicsstrategic thinking
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in BusinessBachelor’s degree in Operations