Sword Group

UX Designer

Sword Group

full-time

Posted on:

Location Type: Hybrid

Location: Glasgow • United Kingdom

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About the role

  • Embed user-centred design principles across complex energy and infrastructure programmes
  • Conduct user research including interviews, workshops, observation and usability testing
  • Create user personas, journey maps and service blueprints to reflect behaviours and pain points
  • Translate research findings into clear, actionable insights that shape delivery direction
  • Plan and facilitate design sprints, iterative prototyping and validation activities
  • Analyse usability results and feed improvements back into live programmes
  • Support the definition and refinement of business and user requirements
  • Promote adherence to accessibility standards, usability best practice and governance processes
  • Contribute to the ongoing development of the organisation’s User Experience Framework
  • Provide UX expertise across multiple projects and programmes

Requirements

  • Proven experience as a UX Designer in complex organisational settings
  • Strong understanding of UX methodologies across discovery, research and validation
  • Experience running workshops, design sprints and usability testing
  • Ability to produce high-quality UX artefacts such as personas, journey maps and service blueprints
  • Proficiency in prototyping tools (e.g. Figma, Axure, Adobe XD or equivalent)
  • Knowledge of accessibility standards and usability principles
  • Excellent facilitation and stakeholder engagement skills
  • A collaborative, inquisitive mindset with the confidence to challenge assumptions
  • A structured, detail-oriented approach to documentation and governance
Benefits
  • Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
  • Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
  • A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designuser researchusability testinguser personasjourney mapsservice blueprintsdesign sprintsiterative prototypingaccessibility standardsusability principles
Soft Skills
facilitation skillsstakeholder engagementcollaborative mindsetinquisitive mindsetdetail-orientedstructured approachability to challenge assumptions