Senior Account Manager, Enterprise
Swoogo
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Lead lifecycle strategy for assigned accounts, ensuring sustained engagement, measurable outcomes, and strong renewal performance.
- Rapidly onboard and lead a portfolio of enterprise client relationships, applying senior-level insight to align solutions with customer business objectives.
- Identify, negotiate, and close renewal and expansion opportunities, ensuring long-term partnership value and sustained account growth.
- Cultivate authentic, high-trust relationships with enterprise customers to drive loyalty, satisfaction, and results.
- Achieve or exceed monthly and quarterly targets.
- Build and maintain trusted, strategic relationships with executive stakeholders and key decision-makers across assigned enterprise accounts.
- Drive engagement, high participation, and increase feature adoption across accounts.
- Leverage your knowledge of Swoogo to advise on best practices around product usage with end users.
- Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product.
- Demonstrate deep expertise in customer business drivers and industry context, proactively shaping solutions that position Swoogo as an essential long-term partner.
- Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more.
- Represent the voice of the customer to provide actionable customer feedback to our product team.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
Requirements
- Minimum of 7+ years of Account Management experience working in SaaS directly with customers.
- Experience in the event technology or martech space.
- Strong experience in building trusted relationships with executive stakeholders across multiple business units to support long-term customer success and expansion.
- Ability to resolve escalations efficiently and maintain high levels of engagement.
- Proven track record of owning and expanding a portfolio of enterprise accounts, driving retention and revenue growth.
- Understanding of managing complex accounts, with the ability to map customer organizations and thoughtfully execute growth strategies.
- Ability to help contribute to Swoogo’s Retention and Expansion strategy.
- Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals.
- Proven ability to develop and manage pipeline and forecasting.
- Experience with negotiating complex business terms and multi-year contracts with large organizations and procurement teams.
- A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills.
- Ability to develop trusted relationships with customers and internal teams.
- Ability to independently organize, prioritize, and take action.
- Experience with CRMs, preferably Salesforce and other tools.
- Experience with a Customer Health Tool, preferably Gainsight.
- A motivated self-starter with a positive attitude who thrives in a fast-paced, deadline-oriented remote environment.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementSaaSRetention StrategyExpansion StrategyPipeline ManagementForecastingNegotiationCustomer Health ToolComplex Account ManagementBusiness Terms Negotiation
Soft Skills
Relationship BuildingProblem SolvingCritical ThinkingCommunicationOrganizational SkillsPrioritizationInfluencingTeam CollaborationCustomer AdvocacyTrust Building