Swoogo

People Operations

• Own all HR operations, including onboarding/offboarding, I-9s, employment documentation, and policy administration — ensuring compliance across a fully remote, distributed workforce
• Oversee the Talent Acquisition function, removing roadblocks and working closely with Finance and department leads to support high-quality hiring across functions
• Drive hiring strategy, compensation benchmarking, and a clear compensation philosophy that enables high performance and fosters engagement
• Serve as the go-to person for complex employee relations matters, performance management, and leadership coaching
• Utilize systems and own the strategy to promote clear performance expectations, career paths, and accountability to help people grow in a scaling environment
• Own engagement and pulse survey strategy, translating insights into meaningful initiatives that impact overall employee engagement and satisfaction
• Lead all aspects of employee offboarding and terminations, including termination conversations, severance delivery, exit interviews, CIIA and key custodian agreement execution, and offboarding communications
• Administer and evaluate employee benefits programs, including vendor relationships and annual enrollment cycles, with a focus on alignment to employee needs and company values
• Act as project manager for two bi-annual all-company offsites and the annual Swoogo Society incentive trip for top performers, coordinating external planners, vendors, logistics, and communications
• Facilitate weekly all-company touchpoints, including the company huddle, ensuring remote employees stay informed and engaged
• Manage employee recognition programs, including performance-based awards (e.g. MVP and Quota Crusher) and milestone recognition
• Maintain and evolve the company org structure documentation to ensure transparency and cross-functional alignment
• Serve as a strategic advisor to the executive team on org design, headcount planning, total rewards, and people strategy
• Build and develop a growing People team
• Partner cross-functionally with Finance, Legal, and department leads to align people strategy with business goals

Vice President, People Operations

Sales

• Lead, coach, and develop a team of 4-8 Commercial AEs across SMB and Mid-Market territories
• Own your team's revenue targets, forecast accuracy, and pipeline health, with full transparency to leadership
• Run weekly 1:1s, pipeline reviews, and deal strategy sessions that drive real outcomes (not just check-ins)
• Partner with your AEs on complex deals, live calls, and key stakeholder moments to help them close
• Identify skill gaps and create individualized development plans that accelerate rep growth and retention
• Hire, onboard, and ramp new AEs with a structured approach that gets them to productivity faster
• Maintain rigorous Salesforce hygiene across your team and hold reps accountable to CRM standards
• Drive a team-wide outbound motion, ensuring reps are consistently generating net-new pipeline — not just working what comes in
• Deliver reliable monthly, quarterly, and annual forecasts
• Partner cross-functionally with Sales Development, Marketing, Customer Success, and Product to ensure a seamless customer experience
• Contribute to sales strategy, territory design, process improvement, and enablement initiatives as the team scales

Sales Manager, Commercial

Account Executive

• Own complex account relationships by engaging multiple senior stakeholders and influencers within prospect and customer organisations across the UK and continental Europe
• Proactively generate pipeline through strategic outbound prospecting, including personalised email campaigns, LinkedIn outreach, phone, and creative multi-touch sequences designed to open new doors within your territory
• Establish yourself as a trusted adviser, bringing compelling insights, ideas, and best practices, and driving follow-through execution
• Build and maintain a healthy pipeline, balancing inbound and outbound opportunities, with clean CRM hygiene at all times
• Create territory and account plans that accurately map your highest propensity-to-buy targets and the strategy to win them
• Deliver reliable forecasting on a monthly, quarterly, and annual basis, including pipeline health, risks, and upside potential
• Leverage data and insights from your accounts to evolve your account strategy and increase your win rate
• Execute with urgency on inbound leads, ensuring timely follow-up, progression through the funnel, and maximum conversion
• Lead a consultative sales process by becoming an expert in both the events industry and the Swoogo platform
• Drive collaboration across departments and teams, including Sales Development, Account Management, Product Enablement, and Customer Success, to ensure a cohesive customer journey
• Consistently meet or exceed your targets, driving both revenue and new logo acquisition across EMEA

Account Executive, EMEA

Project Manager

• Manage multiple Professional Services projects concurrently, from kickoff to delivery
• Build and maintain client relationships, identifying objectives and ensuring successful outcomes
• Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders
• Lead cross-functional teams, motivating members to meet goals and project commitments
• Collaborate closely with clients, internal teams, and partners to drive success
• Support QA processes and facilitate User Acceptance Testing to ensure quality delivery
• Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services
• Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards.

Vice President, People Operations

Sales Manager, Commercial

Account Executive, EMEA

Project Manager, Professional Services