Account Manager – Enterprise
Swoogo
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts.
- Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value.
- Identify and successfully close renewals and expansion opportunities within your accounts.
- Achieve or exceed monthly and quarterly targets.
- Establish productive, professional relationships with key players in your assigned customer accounts.
- Drive engagement, high participation, and increase feature adoption across accounts.
- Leverage your knowledge of Swoogo to advise on best practices around product usage with end users.
- Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product.
- Be responsible for having a deep understanding of clients' needs, their overall goals, and how Swoogo can be part of their solutions.
- Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more.
- Represent the voice of the customer to provide actionable customer feedback to our product team.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
Requirements
- Minimum of 5+ years of Account Management experience working in event SaaS directly with customers.
- Experience in the event technology or martech space.
- Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement.
- A successful history of owning and growing accounts/book of business.
- Ability to help contribute to Swoogo’s Retention and Expansion strategy.
- Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals.
- Proven ability to develop and manage pipeline and forecasting.
- Experience with negotiating business terms and contracts with large organizations and procurement teams.
- A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills.
- Ability to develop trusted relationships with customers and internal teams.
- Ability to independently organize, prioritize, and take action.
- Experience with CRMs, preferably Salesforce and other tools.
- Experience with a Customer Health Tool, preferably Gainsight.
- A motivated self-starter with a positive attitude who thrives in a fast-paced, deadline-oriented remote environment.
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementCustomer Relationship ManagementPipeline DevelopmentForecastingContract NegotiationQuota AchievementCustomer Health ToolSaaSEvent TechnologyMartech
Soft Skills
Problem-solvingCritical ThinkingCommunicationRelationship BuildingOrganizational SkillsPrioritizationTeam PlayerInfluencingCoordinationCustomer Advocacy