Senior Account Manager, Commercial

Swoogo

full-time

Posted on: 1/29/2026

Location Type: Remote

✨ AI Apply

About the role

Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts.
Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value.
Identify and successfully close renewals and expansion opportunities within your accounts.
Achieve or exceed monthly and quarterly targets.
Establish productive, professional relationships with key players in your assigned customer accounts.
Drive engagement, high participation, and increase feature adoption across accounts.
Leverage your knowledge of Swoogo to advise on best practices around product usage with end users.
Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product.
Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions.
Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more.
Represent the voice of the customer to provide actionable customer feedback to our product team.
Proactively assess, clarify, and validate customer needs on an ongoing basis.

Minimum of 3-5+ years of Account Management and/or Customer Success Management experience working in SaaS directly with customers.
Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement.
A successful history of owning and growing accounts/book of business.
Ability to help contribute to Swoogo’s Retention and Expansion strategy.
Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals.
Proven ability to develop and manage pipeline and forecasting.
Skilled at negotiating business terms and contracts with large accounts.
A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills.
Ability to develop trusted relationships with customers and internal teams.
Ability to independently organize, prioritize, and take action.
Experience with CRMs, preferably Salesforce and other tools.
Experience with a Customer Health Tool, preferably Gainsight.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementCustomer Success ManagementPipeline ManagementForecastingNegotiationQuota ManagementCustomer RetentionCustomer Expansion

Soft Skills

Problem-solvingCritical thinkingCommunicationRelationship-buildingOrganizational skillsPrioritizationTeam player