Switzerland Global Enterprise

Senior Director – Services, Transformation

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $154,800 - $258,000 per year

Job Level

Senior

About the role

  • Serve as the Services Transformation Director supporting efforts to transform services delivery processes
  • Work with the TMO cross-functional team as the services expert to execute on various business transformation initiatives
  • Partner with global services team to develop services approach to drive business strategy
  • Create plan with global services team to execute on cross-functional initiatives and partner to create a roadmap
  • Understand contemporary tools and automation which will improve quality, efficiency and cycle of services delivery
  • Partner with Region Services Leaders to develop a framework to scale our resourcing mix
  • Help develop business cases and prioritization frameworks focused on delivering maximum value
  • Accountable for creating the solution design including people, process and technology landscape
  • Partner with multiple internal and external stakeholders to prioritise and coordinate multiple programmes simultaneously
  • Act as main point of contact for regional services leaders

Requirements

  • Bachelor’s Degree in business, science, engineering, technology or related discipline
  • 15+ years’ experience in services leadership and driving transformation within project delivery
  • Knowledge of services execution methodologies, tools and templates
  • Good working knowledge of Lean and experience implementing Lean to drive business transformation
  • Culturally sensitive, capable of handling interactions with a “global mindset”
  • Strong project management and facilitation skills
  • Experience managing the life-cycle of complex initiatives, unblocking teams and increasing the speed of delivery, negotiating resources and priorities
  • Demonstrated experience with software system implementation organizations – prior experience managing project teams/services delivery
  • Process improvement experience, driving operational and technological innovation
  • Exceptional interpersonal skills – ability to synthesize complex issues and communicate
  • Excellent analytical skills to analyse the business issues/challenges to support the right decision-making process
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
services execution methodologiesLeanproject managementprocess improvementsolution designbusiness transformationsoftware system implementationanalytical skillsautomationresource management
Soft Skills
interpersonal skillscommunicationfacilitationnegotiationcultural sensitivitysynthesis of complex issuesglobal mindsetstakeholder managementprioritizationteam unblocking
Certifications
Bachelor’s Degree