Global Accounts Ops Specialist
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Office
Location: Mexico City • Mexico
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About the role
- Partner with the Global Accounts Leader to define, document, and continuously improve standard processes for global account management.
- Roll out new processes globally, including preparing communication materials, training content, and documentation.
- Monitor adherence to established processes, identify gaps, and recommend corrective actions.
- Develop, update, and maintain tools (e.g., templates, dashboards, trackers) to support the Global Accounts community.
- Coordinate the annual and ongoing global account planning process, ensuring alignment with business priorities and timelines.
- Track progress against account plan objectives and key performance indicators; provide regular updates to the Global Accounts Leader.
Requirements
- Bachelor’s degree in Business, Marketing, Engineering, Finance, or a related field; or equivalent experience.
- 5+ years of experience in sales support, sales operations, key account management support, or similar commercial roles in a B2B environment.
- Experience working with CRM systems (e.g., Salesforce, Dynamics, or similar) and sales reporting tools.
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with data analysis and reporting (e.g., Excel dashboards, BI tools) is a plus.
- Demonstrated experience supporting senior commercial leaders or cross-regional teams.
- Professional proficiency in English (written and spoken); additional languages are an advantage, depending on region.
Benefits
- Relocation Assistance Provided: No
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysissales reportingaccount managementprocess improvementCRM systemsExcel dashboardsbusiness planningkey performance indicatorsdocumentationtraining content development
Soft Skills
communicationorganizationalcollaborationproblem-solvingadaptabilityleadershipattention to detailcross-regional teamworkstakeholder managementstrategic thinking