Switzerland Global Enterprise

Customer Support Engineer

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Office

Location: Atlanta • South Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $113,200 - $188,800 per year

Job Level

SeniorLead

About the role

  • Proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
  • Provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
  • Support technical scope planning for outages, working with OFS, regional ITR teams, and customer, oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
  • Lead technical initiatives driving fleet performance and reliability, in collaboration with Pole ITR teams, Quality, Product Line, and GPE teams
  • Grow the customer relationship into a trusted partnership. Understand and act on customer needs at all levels, from flawless outage planning/execution to growth strategies
  • Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
  • Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions.
  • Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions
  • Acts as a resource for colleagues with less experience. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field

Requirements

  • Bachelor’s degree in Engineering from an accredited university or college
  • 8 years of relevant engineering experience
  • Ability and willingness to travel to customer sites up to ~25%
  • Knowledge in thermal power plant field service, design engineering, services engineering, operations, customer support, or Operations & Maintenance
  • Experience in technical problem solving and project leadership; able to understand, define and delegate technical tasks
  • Successful track record leading teams in a matrix; ability to influence in all directions
  • Experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
  • Experience in customer-facing leadership roles, with demonstrated positive customer outcomes
  • Able to quickly identify the critical few priorities and develop action plan. Able to manage multiple projects simultaneously and proactively update stakeholders
  • Problem analysis and resolution skills; root cause analysis leadership experience preferred
  • Strong presentation skills, able to explain technical issues to target groups such as customer management, technical and operations teams.
  • Able to judge and analyze technical risks with respect to commercial impact and requirements
  • Master’s Degree in Mechanical or Electrical Engineering (desired)
Benefits
  • Medical, dental, vision, and prescription drug coverage
  • Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • Access to Fidelity resources and financial planning consultants
  • Tuition assistance
  • Adoption assistance
  • Paid parental leave
  • Disability benefits
  • Life insurance
  • 12 paid holidays
  • Permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
engineeringdata analysistechnical problem solvingproject leadershiproot cause analysisthermal power plant field servicedesign engineeringoperationscustomer supportOperations & Maintenance
Soft Skills
leadershipinfluencecommunicationproblem analysisresolution skillspresentation skillspersuasionconsensus buildingprioritizationstakeholder management
Certifications
Bachelor’s degree in EngineeringMaster’s Degree in Mechanical EngineeringMaster’s Degree in Electrical Engineering