Switzerland Global Enterprise

Renewals Account Management Team Leader

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Own the global renewal strategy for in‑scope software offerings, managing renewals as an ARR portfolio with accountability for GRR, churn mitigation, renewal rate, and forecast accuracy.
  • Define and execute the target operating model for Renewals Account Management, aligned to the company’s ARR and RevOps transformation.
  • Ensure renewals transition from reactive, transactional execution to proactive, lifecycle‑driven engagement.
  • Build, lead, and develop the RAM organization, including hiring, onboarding, role definition, and capacity modeling across regions and tiers.
  • Provide strong people leadership, coaching, and performance management, fostering a collaborative, customer‑centric, and data‑driven team culture.
  • Lead Kaizen and continuous improvement initiatives to design, standardize, and evolve the end‑to‑end renewals lifecycle.
  • Act as the primary renewals interface to Sales leadership, CSM leadership, Channel Management, M&S Renewals (O2C), Finance, Legal, and IT.

Requirements

  • Proven track record and extensive experience in commercial operations, renewals, deal management, sales operations, or revenue operations within a B2B software or SaaS environment.
  • Substantial experience building or transforming post‑sales commercial functions (renewals, RevOps, deal operations, or similar).
  • Strong understanding of ARR business models, renewals economics, forecasting, and key SaaS metrics (GRR, NRR, churn).
  • Experience leading global, cross‑functional teams and influencing senior stakeholders across Sales, Finance, Legal, and IT.
  • Bachelor’s degree required; Master’s degree or equivalent commercial/business experience preferred.
Benefits
  • No relocation assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewals managementARR portfolio managementforecastingchurn mitigationdeal managementsales operationsrevenue operationsSaaS metricscommercial operationspost-sales commercial functions
Soft Skills
people leadershipcoachingperformance managementcollaborative culturecustomer-centric approachdata-driven decision makinginfluencing stakeholdersteam developmentcapacity modelingcross-functional leadership
Certifications
Bachelor’s degreeMaster’s degree