Senior Service Manager – Staff Management
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead and manage the Field Services Engineers Team within the region
- Build and maintain strong relationships with key customers
- Develop and execute strategies to increase service sales, profitability, and market share
- Lead, coach, and develop Field Engineers and service professionals
- Ensure Field Engineers and contractors are fully trained, competent, and certified
- Monitor business performance through key performance indicators
- Collaborate cross-functionally to ensure seamless service delivery
- Manage the regional service portfolio, training agenda, service offerings, supplier strategy, asset budget, and compliance with company policies
- Promote a strong culture of safety and continuous improvement
- Participate and lead business Lean process
- Manage and support the Installed base initiative
Requirements
- Bachelor’s degree in Industrial Automation, Electrical, or Electronic Engineering from an accredited college or university
- Proven experience in turbomachinery, including power generation, industrial plant automation, or oil and gas sectors.
- Willingness and ability to travel up to 40% of the time, as required
- Valid Driver’s License
- Strong written and verbal communication skills in English
- Previous commercial or project management experience and SAP and Services Max expertise
- GE Gas Turbine, GE Steam Turbine and BOP knowledge and GE Turbine Control engineering or services commissioning for MkV, MkVI, and/or MkVIe experience
- Historian, Proficy, and HMI Application Configuration Engineering and Installation Experience, both current and legacy
- Knowledge on Excitation systems, mainly from GE (EX2100/2100e)
Benefits
- Varied, competitive benefits to help support our workforce
- Opportunities to grow your career by providing a path for continued on-the-job learning and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
turbomachineryindustrial automationpower generationproject managementGE Gas TurbineGE Steam TurbineBOP knowledgeGE Turbine Control engineeringHMI Application Configuration EngineeringExcitation systems
Soft Skills
leadershipcoachingrelationship buildingcommunicationstrategic planningcollaborationsafety culturecontinuous improvement
Certifications
Bachelor’s degree in Industrial AutomationBachelor’s degree in Electrical EngineeringBachelor’s degree in Electronic Engineeringvalid Driver’s License