Service Support Engineer, EN/FR
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: France
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About the role
- Oversee data quality management, including archiving, for engineering activities such as troubleshooting, back-office operations, and site data collection.
- Support the Tender (ITO) team during proposal preparation, acting as the technical reference and ensuring proper validation of the technical scope.
- Assist Project Managers in tracking reported issues (Customer Portal – Services Responsiveness), ensuring consistent responses to customer queries and verifying cross-impact of comments.
- Manage and support the Root Cause Analysis (RCA) process, including documentation and approval responsibilities.
- Serve as the technical point of contact for customer communications during critical incidents.
- Assist Project Managers and Commissioning Engineers with regular follow-up calls to customers to resolve cases initiated through technical proposals or site interventions.
- Monitor process compliance and proactively drive continuous improvement initiatives.
- Contribute to the development of new project setups, including drafting technical procedures, process documentation, and flowcharts.
- Prepare progress reports, test results, and non-compliance reports.
- Annotate and update ‘as built’ drawings.
- Submit required technical documentation to external customers and internal teams for equipment operation and maintenance.
- Provide supplementary information as needed.
- Offer technical assistance in the preparation of submissions.
- Analyze, investigate, and propose solutions for issues related to discontinued products.
- Work collaboratively with the Service Central Team to enhance processes and tools, acting as a proactive source of initiatives.
- Contribute to overall process improvement.
- Contact subcontractors or vendors to respond to technical requests from customers.
- Propose or implement technical or engineering solutions as required.
Requirements
- Bachelor’s degree in Electrical Engineering with specialization in power electronics, or significant electrical engineering experience in electrical network simulation and/or substation commissioning.
- Strong interpersonal and communication skills for interacting with clients and site personnel.
- Advanced knowledge of electrical and electronic power equipment.
- Fluency in English (mandatory) and French.
- Proficiency with office software (MS Office Suite).
- Analytical and methodical mindset; attention to detail.
- Leadership capabilities.
- Willingness to travel: up to 20% of the time (primarily during the first 3–6 months in the role).
Benefits
- Relocation assistance provided: No
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data quality managementRoot Cause Analysistechnical documentationelectrical engineeringpower electronicselectrical network simulationsubstation commissioningprocess improvementtroubleshootingtechnical procedures
Soft Skills
interpersonal skillscommunication skillsanalytical mindsetmethodical mindsetattention to detailleadership capabilitiescollaborationcustomer serviceproblem-solvinginitiative