Switzerland Global Enterprise

Customer Support Engineer

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Office

Location: Greenville • United States

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Salary

💰 $113,200 - $188,800 per year

Job Level

SeniorLead

About the role

  • proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
  • provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
  • support technical scope planning for outages, working with OFS, regional ITR teams, and customer, oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
  • lead technical initiatives driving fleet performance and reliability, in collaboration with Pole ITR teams, Quality, Product Line, and GPE teams
  • grow the customer relationship into a trusted partnership

Requirements

  • significant experience in the Engineering/Technology & Customer Service Engineering field
  • knowledge level comparable to a Bachelor's degree in Engineering from an accredited university or college
  • 8 years of relevant engineering experience
  • ability and willingness to travel to customer sites up to ~25%
  • must be authorized to work in the USA without sponsorship now or in the future.
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan
  • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
engineeringroot cause analysistechnical project managementoutage planningtechnical risk mitigationfleet performancereliability engineering
Soft Skills
customer engagementleadershipproblem-solvingcommunicationrelationship building
Certifications
Bachelor's degree in Engineering