Senior Director – DT Premium Support
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Cambridge • North Carolina • United States
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Salary
💰 $155,500 - $260,500 per year
Job Level
About the role
- Provide overall vision, leadership and strategy for GE Vernova’s multi-discipline digital workplace premium support services across the world
- Build and coach a world-class team of Premium Support Engineers focusing on ongoing operational support of all digital workplace products for ED+ VIP users across all businesses within GE Vernova
- Define the future vision and roadmap for Premium Support of all digital workplace capabilities
- Responsible for Premium Support product strategy and day to day tactical execution
- Lead an organization of employees focused across the Premium Support digital workplace operations space
- Provide support for events such as Earnings and investor calls, global leadership events, and Senior leadership team (SLT) all employee meetings
- Coordinate with Vernova HQ and the twelve Vernova business units to meet their requirements for premium support
- Provide strategic oversight and drive team optimization and individual team member growth
- Establish a positive, collaborative, respectful work culture
- Manage client & vendor problem resolution and escalation
- Create a consistent communication rhythm on organization and operations status
Requirements
- Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math)
- minimum 10 years of experience in digital operations, site support and digital workplace domain
- solid experience working in a heterogeneous IT infrastructure environment, with various IT systems, technologies, platforms, concepts, and applications
- Must be willing to be available at GE Vernova Premium Site in Cambridge, Boston when required
- Willingness and ability to travel up to 15-20% of the time
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital operationssite supportdigital workplaceIT infrastructureproblem resolutiontactical executionteam optimizationclient managementvendor managementcommunication
Soft Skills
leadershipcoachingcollaborationstrategic oversightorganizational cultureinterpersonal skillsrespectful communicationteam member growthevent coordinationvision setting
Certifications
Bachelor's Degree in Computer ScienceSTEM Majors