Switzerland Global Enterprise

Senior Customer Portfolio Manager

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

About the role

  • Serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, and contribute to the overall business strategy and growth.
  • Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.
  • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GEV
  • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
  • Be responsible for managing the Outage planning and execution process
  • Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics
  • Act as the Customer Advocate within the GE Vernova organization
  • Provide leadership in owning and driving all emergent/forced outage matters to resolution
  • Manage safe outage planning, and execution mindful of our GE Vernova "Life Saving Principles".
  • Accountable for the wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes
  • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure

Requirements

  • Bachelor's degree on Engineering or Business.
  • Minimum of 10 of experience in Customer face roles, Project management, preferably on Services activities.
  • Knowledge and experience within the power plant field services and/or Energy Industry
  • Fluent Portuguese and English / Spanish desirable.
  • Ability and willingness to travel up to 40%.
Benefits
  • Relocation Assistance Provided: No
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer invoicingparts planningoutage planningcontract managementfinancial operating metricsservice activitieswarranty managementaction plan developmentquote management
Soft Skills
customer relationship managementleadershipcommunicationorganizational skillsadvocacyproblem-solvingcollaborationstrategic thinkingnegotiationfacilitation
Certifications
Bachelor's degree in EngineeringBachelor's degree in Business