Switzerland Global Enterprise

Senior Technical Program Manager

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: Budapest • Hungary

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Job Level

Senior

Tech Stack

ERP

About the role

  • Analyze, create and influence new processes and procedures to standardize work leveraging lean methods across Enterprise Solutions Operations.
  • Leverage emerging technologies to develop process improvements that will help to drive 5-10% YOY productivity.
  • Complex ticket resolution when partner is unable to resolve.
  • Build quality solutions leveraging contemporary tools that will enhance end-user experience, reduce ticket counts, and improve the mean time to resolution for each ticket.
  • Post Production Management of all items across ERP Operations for active/daily reporting.
  • Post Production (Post a project hypercare) tickets which partner is unable to resolve.
  • FF (Fire-Fighter) or other governance reviews over partner activities.
  • Evaluate decisions through the eyes of the customer, create processes with customer viewpoint, and partner with customers to help shape their future initiatives.
  • Track and monitor program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.
  • Share technical, procedural, and business knowledge with others.
  • Proactively identify and resolve issues and make recommendations for improvements to existing processes.

Requirements

  • Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with equivalent knowledge and/or advanced experience.
  • Major technical experience along with established leadership credentials across disciplines and functions within IT program/product areas.
  • Fluent English knowledge is essential.
  • Proven expertise in large-scale ERP Operations.
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives.
  • Demonstrated ability to establish operational performance metrics and drive continuous efficiencies and improvements for systems, processes, and resources.
  • Ability to develop partnerships with cross functional teams and develop an inclusive & collaborative environment.
  • Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization.
Benefits
  • Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers.
  • We offer a robust benefits package depending on your employment status and your national requirements.
  • A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
  • GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
lean methodsprocess improvementsERP Operationsoperational performance metricsticket resolution
Soft Skills
customer focusinterpersonal skillscommunication skillsinfluencing skillscollaborative environment
Certifications
Bachelor's Degree in Computer ScienceSTEM Majors