Switzerland Global Enterprise

Senior Heavy Duty Power Customer Portfolio Manager – Power Outage Manager

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $119,600 - $199,400 per year

Job Level

Senior

About the role

  • Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations
  • Provide service agreement, fixed price, and time and material program management
  • Interact with members of the customer service, parts and transactional services, field service etc.
  • Oversee all contract performance activities across customer sites
  • Manage information flow, ensure timely resolution of issues
  • Negotiate changes or solutions as needed
  • Ensure adherence to all operational, financial, and technical contract specifications
  • Lead proposal negotiations and contract administration
  • Provide support to senior leadership on key accounts
  • Identify business challenges and implement best practices
  • Represent GE VERNOVA as liaison and resource between internal/external organizations
  • Own contract leadership and fulfillment including all project deliverables
  • Manage the customer portfolio P&L and identify opportunities for growth
  • Organize pre-outage, post-outage, and outage milestone meetings with stakeholders
  • Drive the Outage 360 process and Change Order management
  • Collaborate with FieldCore to define project scope and resolve emergent outages
  • Manage the full lifecycle of On-Site and Shop repairs
  • Oversee Gas Power warranty and applicable commercial considerations

Requirements

  • Bachelor’s degree from an accredited university or college required
  • Minimum of 5 years of knowledge and experience within the Power Industry/Technical Field Services or Contract Management with strong Mechanical Turbine knowledge.
  • Bachelor’s Degree preferably in a technical/Engineering Mechanical, Electrical, STEM.
  • Master’s degree preferred.
  • Experience planning and executing outages.
  • Strong quality background with Black Belt certification
  • Strong leadership, financial and commercial skills
  • Team leader in a dynamic, energetic, and proactive environment.
  • Experience working with customer leadership teams.
  • Demonstrated communication, presentation & organizational skills.
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan
  • tax-advantaged 401(k) savings opportunity with company matching contributions
  • company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementprogram managementproject managementoutage planningP&L managementmechanical turbine knowledgequality managementchange order managementcustomer service managementtechnical specifications adherence
Soft Skills
leadershipcommunicationpresentationorganizational skillsnegotiationproblem-solvingteam leadershipcustomer relationship managementcollaborationproactive mindset
Certifications
Black Belt certification