Provide remote technical support of the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100)
Provide customer issue resolution through preparation and delivery of technical documents
Oversee technical Installation & Commissioning activities of new GE Vernova Aero products
Ensuring timely and accurate customer support via use of Service Now
Off-hour availability and some travel time may be required
Perform site event analyses to determine root cause and corrective actions

Requirements

Bachelor's degree or above in engineering or technology related discipline from an accredited university or college or a minimum of 5 years of field service experience with gas turbine mechanical technology, instrumentation, electrical systems, or troubleshooting
Previous working experience with GE Vernova Aeroderivative Gas Turbine engine, package or controls systems
Understanding of control systems - Woodward and/or GE (MK6, MK6e, RX3i)
Working knowledge of electrical systems, low / medium / high voltage systems, Generators, AVR, and IGPS
Working knowledge of the Aero gas turbines mechanical assembly/disassembly (LM2500, LM6000, LMS100)
Ability to read technical drawings (one-line diagrams, controls logic, schematics, P&ID, etc.)
Ability to troubleshoot mechanical, electrical, instrumentation and/or controls related issues
Experience leading projects involving multi-disciplinary teams
Comfort with interacting with customers in person answering technical questions
Demonstrated team player
Creative, out-side-the-box thinker
Proven interpersonal skills
Strong written and verbal communication skills
Commercial sensitivity with a focus on customer needs

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportgas turbine mechanical technologyinstrumentationelectrical systemstroubleshootingcontrol systemselectrical systems knowledgeAero gas turbines mechanical assemblytechnical document preparationsite event analysis

Soft Skills

customer supportteam playerinterpersonal skillswritten communicationverbal communicationproject leadershipcreative thinkingcustomer interactionproblem-solvingcommercial sensitivity

Certifications

Bachelor's degree in engineeringBachelor's degree in technology