Lead Engineer – Service Engineering
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $98,400 - $164,000 per year
Job Level
About the role
- Act as the Lead Technical Engineer for solar inverter service issues, owning problem resolution from initial diagnosis through closure.
- Perform hands-on troubleshooting and root cause analysis of complex inverter failures using field data, logs, measurements, and schematics.
- Lead technical investigations for recurring and critical field issues; define and validate corrective and preventive actions.
- Provide technical direction and mentoring to service engineers, enabling faster and more effective issue resolution.
- Configure and customize inverter parameters and system settings to meet project and site‑specific requirements.
- Interface with product engineering, BOP, controls, firmware, and component teams to resolve system‑level technical issues.
- Participate in lab, factory, and field testing to validate service fixes, design changes, and product improvements.
- Serve as the technical representative in customer meetings, service reviews, and technical discussions.
- Support on‑site and remote field activities including commissioning, troubleshooting, and performance optimization.
- Document technical findings, root cause analysis, and lessons learned, drive closure through structured tracking.
- Ensure service engineering activities comply with safety, quality, and engineering standards.
- Drive continuous improvement by feeding field learnings into product design, service processes, and reliability initiatives.
- Collaborate with global and cross‑functional teams to meet service response, quality, and customer satisfaction targets.
Requirements
- Bachelor’s degree in Electrical or Electronics Engineering from an accredited college or university
- 8 years of experience in solar inverter service engineering, technical support, or power electronics troubleshooting
- 4 years of hands-on experience diagnosing and resolving solar inverter field issues
- Willingness to travel and provide on-site field support as required up to 25% (domestic and international)
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingroot cause analysissolar inverter servicepower electronicssystem configurationperformance optimizationtechnical documentationfield data analysiscorrective actionspreventive actions
Soft Skills
leadershipmentoringcommunicationcollaborationproblem-solvingcustomer servicecontinuous improvementtechnical directionteamworkorganizational skills