Switzerland Global Enterprise

Field Service Engineer – Drives, EMS

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $72,400 - $108,600 per year

About the role

  • Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implement corrective actions
  • Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc
  • Perform installation and commissioning activities at customer site locations of GE Drives
  • Perform installation and commissioning activities at customer site locations of GE EMS System
  • Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
  • Develop presentations and provide training and instruction to customers on drive operations
  • Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams
  • Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
  • Coordinate maintenance activities for the customer and planning for inspections
  • Provide support to engineering teams working on customer CMU’s projects
  • Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
  • Promote sales of maintenance services
  • Provide on call support in response to customer calls for service
  • Ensure appropriate response and service is provided to customer
  • Complete timely service reports and other administrative requirements
  • Support business growth opportunities and marketing campaigns

Requirements

  • Bachelor's Degree
  • Minimum 3 years of field service and/or commissioning experience
  • Must live in the USA
  • Ability and willingness to travel 85% of the time​ on short notice
  • Perform work on-board vessels within GE / Customer safety guidelines either in shipyards or offshore
  • Extended hours / overtime may be required during peak periods and emergency circumstances
  • Domestic or overseas travel to customer sites for extended periods of time
  • Experience on Energy Management system for Power plants
  • Strong verbal, written, and interpersonal communication skills essential
  • Diploma or Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or minimum 5 additional years of related industry experience in drives)
  • Minimum of 3 years of experience with GE Drive systems (With 2 years practicable working knowledge of at least one GE Power Conversion drive system)
  • Experience working with LV/MV Drives ABB, Siemens, AB, Vacon, and Schneider
  • Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive / system controller
  • Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
  • Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
  • Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan
  • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
field service experiencecommissioning experienceGE Drive systemsEnergy Management systeminstallation and commissioningLV/MV DrivesGE Power Conversion drivetechnical aptitudeengineering skillproblem diagnosis
Soft Skills
communication skillsinterpersonal skillscustomer satisfactionproject managementtraining and instructionproblem resolutionteam coordinationcustomer serviceindependent judgmentcreativity
Certifications
Bachelor's Degree in Electrical EngineeringDiploma in Electrical EngineeringAssociate degree in Electrical Engineering