Switzerland Global Enterprise

Senior Services Manager – Customer Service Management

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,600 - $199,400 per year

Job Level

Senior

About the role

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
  • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Requires specialized knowledge within the function
  • Influence the development of strategy for the area of responsibility
  • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
  • Stay informed of industry trends that may inform work
  • Make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
  • Assess quality of information given and ask pertinent questions to stakeholders
  • Offer new solutions to problems outside of set parameters
  • Construct and provide recommendations
  • Lead functional teams or projects with minimal resource requirements, risk, and/or complexity
  • Communicate difficult concepts and may influence others' opinions on particular topics

Requirements

  • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR associate degree with 2 years of experience in power generation industry
  • Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management
  • Willingness and ability to travel less than 25% of the time
  • Power Plant Operational/Outage and Project Management Experience
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs / projects
  • Ability to document, plan, market, and execute program
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan
  • 401(k) savings opportunity with company matching contributions
  • company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
power plant operational experienceoutage managementproject managementcontract performance managementproblem analysissolution development
Soft skills
oral communicationwritten communicationinterpersonal skillsleadership skillsdecision makinginfluencing skills
Certifications
Bachelor’s DegreeHigh School DiplomaGEDAssociate Degree