Switch2 Energy Limited

Consumer Collections Manager

Switch2 Energy Limited

full-time

Posted on:

Location Type: Hybrid

Location: Shipley • United Kingdom

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About the role

  • Oversee credit and collections operations, ensuring timely revenue recovery
  • Manage credit policies, customer payment programs, and delinquency reduction strategies
  • Monitor delinquent accounts and oversee collection strategies
  • Ensure compliance with Ofgem regulations and other mandates
  • Lead, train, and develop credit and collections staff
  • Prepare regular KPI reports on credit performance and collection efficiency
  • Recommend process improvements and technology enhancements

Requirements

  • Bachelor’s degree in Finance, Business Administration, Accounting, or related field (or equivalent experience)
  • CICM qualification
  • 5+ years of credit, collections, or revenue cycle experience; regulatory/utility industry required
  • Regulatory & System implementation experience
  • 2+ years in a management role
  • Strong knowledge of credit risk assessment and collection best practices
  • Familiarity with utility billing systems and customer information systems (CIS)
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication and customer relations skills
  • Ability to interpret and comply with Ofgem/Utility regulations and consumer protection laws
  • Proficiency with spreadsheets, reporting tools, and CRM/CIS software.
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credit risk assessmentcollections best practicesregulatory complianceprocess improvementsKPI reportingrevenue cycle managementdelinquency reduction strategiessystem implementationutility billing systemscustomer information systems
Soft Skills
analytical skillsproblem-solving skillsdecision-making skillscommunication skillscustomer relations skillsleadershiptraining and development
Certifications
Bachelor’s degreeCICM qualification