Vice President, Data Center Incident Management
Switch
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • United States
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Job Level
About the role
- Own the enterprise Incident Management framework across all data center regions.
- Establish and enforce the Incident Commander model, including severity definitions, response objectives, and decision authority during high-impact events.
- Lead executive-level response for Sev1 through Sev3 incidents and ensure disciplined execution of emergency operating procedures.
- Define and maintain clear escalation paths across Mission Control, Site Operations, Maintenance, Engineering, Reliability, Change Management, and customer-facing teams.
- Maintain single-threaded ownership of the full incident lifecycle from detection through restoration and reporting.
- Standardize workflows, severity classifications, handoffs, and authority boundaries across all campuses.
- Partner with Mission Control to ensure clear triage criteria, runbooks, and dispatch processes.
- Oversee After Action Reports and ensure root causes, contributing factors, and systemic risks are fully evaluated.
- Drive corrective action plans and ensure long-term remediation is tracked to completion.
- Establish performance metrics, trend analysis, and reporting that improve operational resilience.
- Serve as executive escalation point for major incidents and ensure clear internal and customer communications.
- Build and lead an Incident Management leadership structure aligned across all regions.
Requirements
- 12 or more years of leadership experience in data center operations, mission-critical infrastructure, or large-scale operational environments.
- Proven experience leading major incident response or command-and-control structures.
- Deep understanding of ITIL Service Support disciplines, including Incident, Problem, and Change Management.
- Experience establishing enterprise-wide operational standards across multiple sites or regions.
- Demonstrated success influencing executive stakeholders and cross-functional teams.
- Exceptional written and verbal communication skills, especially during high-visibility events.
- Bachelors degree required; advanced degree preferred.
Benefits
- Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident ManagementITIL Service SupportIncident Management frameworkseverity classificationsemergency operating proceduresperformance metricstrend analysisroot cause analysiscorrective action plansoperational standards
Soft Skills
leadershipcommunicationinfluencing stakeholderscross-functional collaborationexecutive-level responsedecision authorityorganizational skillsproblem-solvingstrategic thinkingteam building