Vice President, Data Center Incident Management
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full-time
Posted on:
Location Type: Office
Location: Nevada • United States
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Job Level
About the role
- Own the enterprise Incident Management framework across all data center regions
- Establish and enforce the Incident Commander model, including severity definitions, response objectives, and decision authority during high-impact events
- Lead executive-level response for Sev1 through Sev3 incidents and ensure disciplined execution of emergency operating procedures
- Define and maintain clear escalation paths across Mission Control, Site Operations, Maintenance, Engineering, Reliability, Change Management, and customer-facing teams
- Maintain single-threaded ownership of the full incident lifecycle from detection through restoration and reporting
- Standardize workflows, severity classifications, handoffs, and authority boundaries across all campuses
- Partner with Mission Control to ensure clear triage criteria, runbooks, and dispatch processes
- Oversee After Action Reports and ensure root causes, contributing factors, and systemic risks are fully evaluated
- Drive corrective action plans and ensure long-term remediation is tracked to completion
- Establish performance metrics, trend analysis, and reporting that improve operational resilience
- Serve as executive escalation point for major incidents and ensure clear internal and customer communications
- Build and lead an Incident Management leadership structure aligned across all regions
Requirements
- 12 or more years of leadership experience in data center operations, mission-critical infrastructure, or large-scale operational environments
- Proven experience leading major incident response or command-and-control structures
- Deep understanding of ITIL Service Support disciplines, including Incident, Problem, and Change Management
- Experience establishing enterprise-wide operational standards across multiple sites or regions
- Demonstrated success influencing executive stakeholders and cross-functional teams
- Exceptional written and verbal communication skills, especially during high-visibility events
- Bachelor's degree required; advanced degree preferred
Benefits
- Medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs
- Flexible working hours and remote opportunities
- Career stability and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident ManagementITIL Service SupportIncident Management frameworkseverity definitionsemergency operating proceduresescalation pathsperformance metricstrend analysisroot cause analysiscorrective action plans
Soft Skills
leadershipcommunicationinfluencing stakeholderscross-functional collaborationexecutive-level responsedecision authorityorganizational skillsproblem-solvinganalytical skillsreporting