Customer Care Specialist, German
Swiss Re
full-time
Posted on:
Location Type: Office
Location: Bratislava • Slovakia
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Salary
💰 €1,400 - €2,300 per month
About the role
- Impress our customers over phone or in writing with magnificent service
- Respond to queries about the insurance product and purchased policy
- Execute changes to a policy as requested by a customer
- Record claims
- Investigate and respond to customer complaints
- Perform quality transactions timely
- Progress in insurance knowhow, servicing skills and personal development
Requirements
- Experienced in working in a customer care / service centre
- High level of customer service skills with the ability to show empathy and patience
- Listen actively and communicate effectively (verbal and written)
- Fluent in English & German (minimum B2 level)
- Demonstrates strong interpersonal skills with a positive attitude
- A highly motivated person who can work independently and in teams
- Proactive, solution-oriented and surpasses obstacles
- Willingness to learn
- Good MS office and computer skills
- Experience in primary insurance is a plus
Benefits
- attractive performance-based bonus
- feedback to all candidates via email
- hybrid working in offices across the world
- phenomenal learning & career opportunities
- culture that encourages new perspectives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service skillsinsurance product knowledgepolicy managementclaims recordingquality transaction executionactive listeningeffective communicationproblem-solvingindependent workteam collaboration
Soft Skills
empathypatienceinterpersonal skillspositive attitudemotivationproactivitysolution-oriented mindsetwillingness to learn