Lead Ops & QA Engineer
Swiss Re
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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Job Level
About the role
- Manage day-to-day L3 production support and operational oversight for Life & Health applications.
- Provide Level 3 (L3) production support, including incident and problem triage, root cause analysis, workaround definition, and long-term solution design.
- Ensure high systems availability, stability, and performance, including proactive monitoring and issue prevention.
- Manage application access, authorization, and audit controls, ensuring adherence to security and compliance standards.
- Support release, deployment, smoke testing, and production induction activities.
- Define test strategies, test scenarios, acceptance criteria, and detailed test cases for functional, regression, integration, and data testing.
- Perform hands-on testing of applications, integrations, and data pipelines.
- Investigate defects, production issues, and data inconsistencies, working closely with development teams to resolve them.
- Coordinate and support User Acceptance Testing (UAT) and obtain business sign-off.
- Contribute to and help enforce automated testing practices and CI/CD pipelines.
- Ensure quality standards are met across the full SDLC, from design through production support.
- Act as an operational and quality consultant to development teams, influencing design decisions for maintainability, scalability, and supportability.
- Maintain application documentation, including runbooks, operational procedures, and service-level documentation.
- Drive process improvements, automation, and operational efficiency initiatives.
- Support vendor coordination and offshore/onshore team collaboration.
- Ensure adherence to IT standards, security requirements, and governance processes.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Master’s degree is a plus
- 5–10+ years of experience in IT, with exposure to application operations, QA, or delivery roles
- Experience in production support (L2/L3) and/or software quality assurance
- Hands-on experience with testing, defect management, and release support
- Experience working in complex, integrated enterprise environments
- Exposure to insurance or reinsurance domain is highly desirable
- Strong understanding of SDLC and Agile/Scrum methodologies
- Experience with Java/J2EE-based systems and distributed applications
- Working knowledge of SQL, data validation, and large datasets
- Familiarity with JIRA, Azure DevOps, and test management tools
- Experience with automation tools (e.g., Selenium, PyTest, Postman) is a plus
- Knowledge of application security concepts, access control, and audit requirements
- Understanding of release, deployment, and CI/CD practices
Benefits
- Be part of a D&T Finance organization supporting critical L&H reinsurance platforms
- Work at the intersection of operations, quality, and delivery
- Gain exposure to both legacy systems and modern architectures
- Collaborate with diverse global teams and strategic vendors
- Grow professionally through challenging work, mentorship, and continuous learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
L3 production supportincident triageroot cause analysistest strategiesfunctional testingregression testingintegration testingdata testingJavaSQL
Soft skills
problem-solvingcollaborationcommunicationprocess improvementinfluencing design decisionsoperational oversightquality assuranceteam coordinationattention to detailadaptability
Certifications
Bachelor’s degree in Computer ScienceMaster’s degree (preferred)