Customer Service Executive
Swire Energy Services
full-time
Posted on:
Location Type: Hybrid
Location: Kuala Lumpur • Malaysia
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About the role
- Upkeep of equipment rental movement (AX) records and procedures.
- Troubleshoot AX system error (if applicable)
- Ensure that all invoices are sent to customers on a timely manner after issuance of invoices. (ie: via email or courier)
- Rectify incorrect or rejected invoices immediately and send out to customers once amendment is done.
- Send report or email to customers requesting for overdue or monthly PO outstanding.
- Close follow-up with customers on overdue debts to achieve DSO target with close co-ordination with Finance Department.
- Calculate partner commission monthly based on fleet movement
- Issue monthly fleet movement report
- Issue customer delivery order and customs documents for each delivery
- Coordinate with base operations, commercial team, customer and logistic supplier on all incoming and outgoing deliveries
- Liaise with Commercial Team on new customer set up and any other matters that may hinder billing cycle.
- Customer liaison for receiving customer PO
- Post all customer invoices on time in AX monthly.
- Issuance of NCR to customers
- Ensure all on-hired equipment have valid PO
Requirements
- Diploma or certificate in business administration preferred but not essential.
- At least 2-3 years of working experience in customer service.
- Good communication skills in English both written and spoken.
- Knowledge of MS Excel, MS Word required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AX systeminvoice processingfleet movement reportingcommission calculationcustomer delivery order issuancecustoms documentationNCR issuance
Soft Skills
communication skillscustomer servicecoordinationfollow-upproblem-solving
Certifications
diploma in business administrationcertificate in business administration