Swire Energy Services

Customer Support

• Upkeep of equipment rental movement (AX) records and procedures.
• Troubleshoot AX system error (if applicable)
• Ensure that all invoices are sent to customers on a timely manner after issuance of invoices. (ie: via email or courier)
• Rectify incorrect or rejected invoices immediately and send out to customers once amendment is done.
• Send report or email to customers requesting for overdue or monthly PO outstanding.
• Close follow-up with customers on overdue debts to achieve DSO target with close co-ordination with Finance Department.
• Calculate partner commission monthly based on fleet movement
• Issue monthly fleet movement report
• Issue customer delivery order and customs documents for each delivery
• Coordinate with base operations, commercial team, customer and logistic supplier on all incoming and outgoing deliveries
• Liaise with Commercial Team on new customer set up and any other matters that may hinder billing cycle.
• Customer liaison for receiving customer PO
• Post all customer invoices on time in AX monthly.
• Issuance of NCR to customers
• Ensure all on-hired equipment have valid PO

Customer Service Executive