Swing Education

Customer Support

• Facilitate Data Syncing: Ensure accurate and timely syncing of customer requests and assignment details between Frontline and the Swing platform.
• Manage Filled Requests: Track completed substitute requests and update corresponding information back into Frontline to maintain clean and consistent records.
• Customer Support: Respond to customer inquiries via email and phone, providing clear, professional, and timely assistance.
• Support Ticket Resolution: Address support tickets during downtime, following internal workflows to ensure efficient and high-quality issue resolution.

Customer Experience Coordinator

Growth Marketing

• Build and manage integrated multichannel campaigns (email, webpage, one-pagers, thought leadership content, and sales outreach) to drive engagement and support funnel movement across personas (e.g., C&I, HR, SPED, site leaders).
• Develop and maintain a full-year campaign calendar including strategic tentpoles, persona-driven messaging themes, product-led initiatives, and regional activation moments.
• Partner with Sales and Product Marketing to inform and refine messaging and positioning for different personas, priority regions, and product upgrades.
• Use AI tools and Signals (e.g., NationGraph) to identify relevant moments—grants, legislation, meeting minutes, hiring needs, strategic plans—and translate these into campaigns and 1:1 outreach programs.
• Develop and maintain evergreen nurture campaigns that help cultivate demand, deepen engagement with qualified prospects, and support sales touchpoints.
• Partner with Marketing Ops to build HubSpot workflows that notify sales of new buying signals or high-intent engagements, enabling timely follow-up.
• Collaborate with marketing ops to develop and improve scoring models to help sales prioritize outreach.
• Support SMB and expansion segments with targeted campaigns that enable account managers to drive incremental revenue based on usage and product needs.
• Develop and distribute enablement assets—email templates, messaging frameworks, call scripts, one-pagers, and guidance documents—to support sales execution.
• Collaborate with senior leadership to support executive-level campaigns (CEO/Vice President POV content, strategic outreach).
• Produce insights reporting, including performance data, buyer-signal trends, and recommendation summaries to improve future campaign execution.
• Manage ongoing requests from Marketing, Sales, and Operations partners: campaign execution, tactical support, and asset updates.

Growth Marketing Manager

Account Manager

• Prevent, foresee, and resolve customer issues to retain happy, active schools (logo and revenue retention is a KPI)
• Establish and maintain relationships with key account stakeholders (e.g., CHROs, Principals, Sub Coordinators, etc.).
• Maintain trust and collaboration with everyone who matters in an account, but especially the decision-maker and Sub Coordinator or equivalent.
• Able to bring the decision maker to an important meeting.
• Able to backchannel with the Sub Coordinator for feedback or to get the inside track on their sentiment.
• Internally at Swing, you effectively leverage your account team members to deliver customer success.
• Customers generally like you and find you trustworthy, helpful, and informative.
• Rapidly escalate priority incidents (e.g. sub safety) to relevant support team without delay.
• Always know and keep updated in HubSpot: School calendar, account sentiment, current budget, future budget outlook, number and pay rate of internal subs, usage and sentiment about other agencies. (this will be a KPI)
• Ongoing validation and discovery of customer pain points, involving AEs for growth opportunities and sharing insights to your PM to inform the product roadmap.
• Log call/meeting notes and document insights in HubSpot, including future needs and account updates.
• Keep the company apprised with diligent HubSpot documentation and presenting in internal meetings
• Collect and share territory/market insights to help AE peers and company broadly better know our target market (ie state lines matter).
• Activate additional sites within existing districts to drive expansion (% schools is a KPI)
• Track and deliver results against customer expectations (# of expansion deals is a KPI)
• Maximize ongoing success through appropriate customer journey cadence and sequences (NPS is a KPI)
• Motivate all sites to use our product (% schools is a KPI)
• Motivate their entire sub pool – including internal subs – to come aboard the product (% subs is a KPI)
• Ensure all district users are effectively using the Swing platform and its features.
• Share feedback to the PM on your account team to inform the product roadmap.
• Configure site-level access based on centralized vs. decentralized setups, e.g. adding view-only users if the account wants to delegate sub feedback. (% onboarded schools is a KPI)
• Enable relevant product features and manual efforts to maximize revenue, e.g. by fully onboarding the account at the school level so that subs know how to show up.

Recruitment

• Own full-cycle recruiting for GTM roles — from kickoff, sourcing, interviews, and offers to close
• Partner with hiring managers to define requirements, create assessment plans, and align on ideal candidate profiles
• Build strong pipelines through creative sourcing, networking, and market mapping
• Deliver an exceptional candidate experience marked by clarity, empathy, and timely communication
• Track key metrics to identify bottlenecks and drive continuous improvement
• Represent Swing’s mission and values in every interaction, ensuring our employer brand shines through
• Maintain consistent and open communication with hiring managers, the Onboarding Manager, and the People Operations team to ensure alignment and progress updates
• General ATS maintenance

Customer Experience Coordinator

Growth Marketing Manager

Account Manager

Contract Go-to-Market Recruiter, Sales Focus